Itzel Hernandez

• Maintained facilities to ensure cleanliness and safety for visitors and animals.
• Stocked shelves and displays to ensure availability of products for customers.
• Handled and maintained animals to support health and well-being.
• Managed opening and closing tasks by setting up displays, restocking items, and cleaning the sales floor.

• Provided quick and smooth purchase and return processes, handled UPS pickups and drop-offs, managed online order pickups and store shipments, and maintained facility.
• Collaborated with team members to efficiently complete daily tasks, enhancing overall team workflow.
• Learned required tasks quickly to improve personal performance and support team objectives.

As a retail associate at Jc Penneys, I helped keep the store organized by folding clothes and making sure everything looked presentable. I also assisted customers, whether they had questions, needed help finding a product, or just wanted recommendations. At the register, I handled checkouts, processed returns, and encouraged customers to sign up for our rewards + credit card program