Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Languages
Timeline
Generic

Itzel Martinez-Ayala

Brooklyn Park,MN

Summary

Reliable Detention Deputy recognized for the efficient and effective completion of tasks. Skilled in crisis management, behavioral assessment, and security protocols ensuring safety and order within detention facilities. Adept in communication, problem-solving, and team collaboration, contributing to operational success.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Detention Deputy

Hennepin County Sheriff’s Office
Minneapolis, MN
01.2019 - Current
  • Operated two-way radio systems to ensure effective shift operations
  • Conduct routine cell inspections, headcounts, and contraband searches to enforce facility rules and maintain a secure environment.
  • Process inmate intake and release procedures, including fingerprinting, booking, and personal property documentation.
  • Respond to emergency situations—including altercations, medical issues, and lockdowns—using de-escalation techniques and appropriate use-of-force protocols.
  • Maintain detailed logs and incident reports to document inmate behavior and operational activity.
  • Ensure timely delivery of meals, medication, and other essential services in accordance with facility policy and inmate rights.
  • Demonstrate strong verbal communication and conflict-resolution skills while interacting with inmates, coworkers, and external personnel.
  • Ensure accurate and consistent communication with external and internal partners to support safety and procedural compliance.
  • Participate in daily briefings, facility drills, and ongoing training to ensure preparedness and compliance with department policies, and safety standards.
  • Maintain custody and control of inmates during intra-facility transportation.
  • Supervise the daily activities of inmates to ensure order, discipline, and safety within the correctional facility.
  • Train new staff on safety protocols, facility procedures, and inmate interaction techniques, reinforcing a culture of discipline and accountability

Platoon Sergeant

National Guard
Hastings, MN
12.2011 - Current
  • Conduct chemical, biological, radiological, and nuclear (CBRN) reconnaissance to identify and assess hazardous threats
  • Assist leadership in mission planning and execution
  • Experienced in community engagement and providing mentorship to junior team leaders
  • Supervise a team of 35+ personnel, ensuring mission readiness, discipline, and welfare.
  • Deliver performance counseling and guided career development for subordinates
  • Maintain full accountability of all assigned personnel and mission-essential equipment across domestic and overseas operations
  • Develop and implement standard operating procedures and contingency plans
  • Train personnel on CBRN defense techniques, emergency response protocols, and proper use of protective gear
  • Crosstrain across multiple echelons to enhance operational flexibility and capability
  • Instruct incoming Soldiers on job responsibilities and military procedures
  • Operate and maintained CBRN detection and protective equipment, ensuring mission readiness and safety
  • Maintain detailed records and reports on training, equipment status, and operational activities for command and regulatory compliance
  • Expand leadership skills and professional knowledge through completion of military courses
  • Maintained secure access control at a high-security military installation, verifying credentials and inspecting vehicles to prevent unauthorized entry

Account Specialist

Professional Service Bureau
Anoka, MN
07.2018 - 01.2019
  • Conducted outbound calls to debtors to facilitate timely payment collections
  • Successfully reduced outstanding debts, improving company cash flow and accounts receivable
  • Provided debtors with clear information on available payment plans and options
  • Handled inbound telephone inquiries, addressing debtor questions and resolving payment issues efficiently

Substitute Spanish Teacher

Futura Language Professionals
St. Cloud, MN
09.2016 - 12.2017
  • Developed and implemented lesson plans and activities for K-5 students to enhance learning outcomes
  • Delivered instruction in Spanish to students, fostering bilingual language skills and cultural awareness

Law Intern

Law Office of Mary Kramer
Miami, FL
06.2017 - 08.2017
  • Conducted research and analysis of country conditions to assist in legal case preparation and informed decision-making
  • Compiled and organized comprehensive case packets for legal review
  • Assisted in editing Mrs. Kramer’s law publication, ensuring clarity and accuracy
  • Provided Spanish interpretation for clients during interviews to facilitate effective communication
  • Managed incoming phone calls and accurately recorded messages to support office operations

Assistant Teacher

Fray Juan de la Cruz
Segovia, Spain
03.2016 - 04.2016
  • Designed and implemented lesson plans and activities for a class of 10 fourth-grade students
  • Delivered English instruction to enhance student learning and language proficiency

Student Officer

Life Safety, Saint John’s University
Collegeville, MN
01.2014 - 05.2015
  • Responded to 911 and other emergency calls, dispatching appropriate services to assist community members in need
  • Secured buildings by locking entrances, conducted campus patrols, and upheld safety and security protocols
  • Operated radio equipment to dispatch emergency services and relay critical information efficiently

Education

Certificate - Police Officer

Brooklyn Park, MN
Brooklyn Park, MN
05.2025

Bachelor of Arts - Hispanic Studies & Sociology

St. Joseph, MN
St. Joseph, MN
12.2017

Skills

  • Verbal and written communication
  • Cultural competency
  • Security protocols
  • Report writing
  • Crisis and emergency response
  • Conflict resolution
  • Leadership and team management
  • Inmate supervision and control

Certification

  • HAZMAT Operations, Awareness & Technical Certification
  • Emergency Management Training (FEMA ICS-100, ICS-200, ICS-700, ICS-800)
  • CPR / EMR / Combat Lifesaver
  • Applied Suicide Intervention Skill Training
  • Permit Required Confined Spaces Awareness Course
  • Advanced Radiological Safety Course
  • Winter Survival Training

Volunteer Experience

  • Dream Center, St. Cloud, MN, 2015-09, 2015-11, Engaged with residents facing homelessness and legal challenges, providing support and effective communication, Managed incoming phone calls and accurately recorded messages to ensure efficient office operation
  • Feed My Starving Children, Coon Rapids, MN, 2022-04, Present, Assembled and packaged nutritious meals for children in need as part of a global hunger relief effort, Worked collaboratively in a fast-paced team environment to meet daily meal production goals, Supported logistics, sanitation, and quality control to ensure safe food handling and shipment accuracy

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Detention Deputy

Hennepin County Sheriff’s Office
01.2019 - Current

Account Specialist

Professional Service Bureau
07.2018 - 01.2019

Law Intern

Law Office of Mary Kramer
06.2017 - 08.2017

Substitute Spanish Teacher

Futura Language Professionals
09.2016 - 12.2017

Assistant Teacher

Fray Juan de la Cruz
03.2016 - 04.2016

Student Officer

Life Safety, Saint John’s University
01.2014 - 05.2015

Platoon Sergeant

National Guard
12.2011 - Current

Certificate - Police Officer

Brooklyn Park, MN

Bachelor of Arts - Hispanic Studies & Sociology

St. Joseph, MN

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