Itzel Maya
Cypress
Summary
Licensed Phlebotomist and Medical Assistant proficient in blood collection and clinical support
Overview
9
9
years of professional experience
Work History
Medical Receptionist
Legacy Community Health Services
Houston
01.2024 - Current
- I am responsible for greeting patients and their families, checking them in for appointments or admissions, verifying insurance information, and directing them to the appropriate departments or waiting areas.
- Conduct comprehensive insurance verification to confirm patient eligibility, benefits, and coverage details, ensuring accuracy in billing and a seamless registration process.
- Additionally, I handle phone calls, schedule appointments, and assist with administrative tasks such as filing medical records or entering patient information into databases.
Medical Receptionist
Prompt Care Medical Doctors
Houston
02.2022 - 01.2024
- Assisted patients and visitors with professionalism and courtesy in all interactions.
- Performed comprehensive insurance verification, confirming eligibility and benefits for patients.
- Scheduled and managed patient appointments efficiently using electronic health record systems.
- Collected and updated patient demographics, medical history, and insurance information accurately.
- Maintained front desk operations, answering multi-line phone systems and routing calls appropriately.
- Coordinated with clinical staff to enhance patient flow and ensure timely appointment preparation.
Business Manager
The Estée Lauder Companies
Cypress
07.2020 - 08.2022
- As a Business Manager, I was responsible for analyzing sales data and performance metrics to drive revenue growth and meet key business objectives. I developed and executed strategic sales plans, led and trained sales teams to consistently achieve targets, and managed inventory, merchandising, and vendor negotiations to ensure optimal stock levels and profitability. I collaborated with marketing to implement promotional campaigns and brand initiatives, conducted performance evaluations, and maintained accurate financial records and sales reports. My role also involved monitoring market trends, enhancing customer satisfaction, and ensuring compliance with brand standards and company policies.
Supervisor Assistant
JD Sports Fashion
Houston
03.2019 - 06.2020
- Prepare teams with opening and closing procedures.
- Keep daily sales goals on the correct schedule.
- Create all associate schedules.
Customer Service Representative
Strawbridge Studios
Houston
02.2016 - 09.2018
- Offer Customer Service and guidance to any client who needs assistance.
- Use Word and Excel to keep track of all orders and shoots.
- File paperwork and make sure all appointments are fulfilled.
- Receive and Return all Customer phone calls.
Skills
- Epic Certified
- Sales Management
- Microsoft Excel
- Insurance verification
Timeline
Medical Receptionist
Legacy Community Health Services
01.2024 - Current
Medical Receptionist
Prompt Care Medical Doctors
02.2022 - 01.2024
Business Manager
The Estée Lauder Companies
07.2020 - 08.2022
Supervisor Assistant
JD Sports Fashion
03.2019 - 06.2020
Customer Service Representative
Strawbridge Studios
02.2016 - 09.2018