Itzel Rodriguez
Houston,TX
Summary
Dynamic and results-driven professional with experience at HEB Grocery Store, excelling in speed and efficiency while ensuring customer satisfaction. Proven ability to collaborate effectively and utilize mobile app technology for streamlined order fulfillment. Recognized for training new team members and enhancing service quality through effective communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Curbside Shopper
HEB Grocery Store
Missouri City, TX
07.2022 - Current
- Selected and gathered grocery orders for curbside pickup, ensuring accuracy and quality.
- Utilized scanning technology to track inventory levels and streamline order fulfillment processes.
- Coordinated with team members to optimize workflow and enhance customer service experience.
- Trained new employees on best practices for order selection and curbside service protocols.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Babysitter
BusyBee
Houston, TX
03.2017 - Current
- Supervised children, ensuring safety and well-being during activities.
- Developed engaging educational activities tailored to individual needs.
- Communicated effectively with parents regarding child progress and concerns.
- Managed daily schedules, balancing playtime and learning sessions efficiently.
- Played games, worked on puzzles, and read books to young children.
Sales Associate
Q
Houston, TX
06.2020 - 08.2021
- Trained and mentored junior associates on sales techniques and customer engagement.
- Collaborated with team members to create promotional displays that enhanced product visibility.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Assisted customers in selecting clothing based on style, fit, and preferences.
- Greeted customers, identified needs and provided product advice.
- Cleaned, closed, and secured store at end of shift.
Education
High School Diploma -
YES PREP WEST
Houston, TX06-2022
Skills
- Speed and efficiency
- Safety awareness
- Mobile app proficiency
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Effective communication
- Customer engagement
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Curbside Shopper
HEB Grocery Store
07.2022 - Current
Sales Associate
Q
06.2020 - 08.2021
Babysitter
BusyBee
03.2017 - Current
High School Diploma -
YES PREP WEST