ITZEL ROMO

• Improved customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
• Enhanced team efficiency by assisting with inventory management and restocking supplies as needed.
• Boosted sales through upselling menu items and promoting seasonal specials.
• Developed strong rapport with customers, fostering repeat business and loyalty to the establishment.
• Ensured consistency in drink quality by adhering to standard recipes and preparation procedures.

• Reduced tax liabilities by identifying and implementing effective tax strategies.
• Streamlined tax preparation processes for increased efficiency and accuracy in filing returns.
• Increased team efficiency by training new data entry clerks on company software, tax processes, and best practices.
• Increased client satisfaction by providing accurate and timely tax preparation services.

• Collected weekly timecards via:

- PeopleSoft, Kronos, BullHorn VMS, Beeline IQN, SAP Fieldglass, Wand, VNDLY Workday, and Coupa VMS.

• Reviewed and submitted payroll timecards by accurately using PeopleSoft to process all timecards before payroll cutoff, ensuring 100% accuracy.
• Performed calculations in overtime, double time, covid-supplemental pay, holiday pay, PTO and sick hours to provide accurate data to payroll processing database.
• Facilitated smooth onboarding of new hires by efficiently entering relevant data into the payroll system.
• Confirmed compliance with all applicable federal, state and local California and Arizona payroll laws and regulations.
• Resolved payroll discrepancies quickly and successfully
• Completed weekly payroll for 350+ employees

• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
• Observed strict procedures to protect sensitive patient information, including medical records and payment data.
• Accurately inputted all patient and insurance information into company's computer system using Athena.
• Verified patient specimen vials prior to scheduled pick ups by pathology laboratories.
• Maintained overall cleanliness of COVID-19 testing sites, collaborating closely with employees and supervisors to continuously meet needs.

• Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.