Kaitlyn Waters
Chandler,AZ
Summary
Certified hairstylist with a strong background in customer service. Consistently surpasses salon product sales targets by conducting thorough client consultations. Driven by a passion for aesthetic improvement and ensuring customer satisfaction. Brings over 10 years of experience as a creative and dependable professional. Expertise extends to cutting, coloring, color theory, chemistry, and providing exceptional customer service. Recognized for the ability to understand and fulfill client desires, delivering personalized results that exceed expectations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Hairstylist
Cost Cutters
08.2023 - Current
- Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased salon revenue by effectively upselling additional services, such as color treatments, deep conditioning, and styling products.
- Cut, colored, and styled hair and helped clients attained their hair needs.
Sales Associate
Spirit Halloween LLC
09.2023 - 11.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Hairstylist
Fantastic Sam's
04.2016 - 07.2023
- Tracked expenses, purchases, and shelf stock to control inventory.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Increased salon revenue by upselling products and additional treatments during appointments.
Hairstylist
SmartStyle
05.2014 - 04.2016
- Kept on top of current hair cutting, coloring and styling trends.
- Selected and formulated chemical color treatments to achieve clients' desired hair color, measuring and mixing components with accuracy..
- Established rapport and positive client relationships to maintain and expand clientele via referrals and word-of-mouth.
- Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
- Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
- Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
Head Cashier
Goodwill
11.2011 - 12.2013
- Performed store opening, closing and shift change actions while ensuring efficient and current operations with accurate shift change logs.
- Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
- Resolved escalated customer disputes with special actions such as discounts.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Displayed new stock and rotated existing products.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Answered questions about store policies and concerns to support positive customer experiences.
Education
Cosmetology License - Cosmetology
Empire Beauty School
Chandler06.2013
High School Diploma -
Ken Chief Hill Learning Academy
Chandler, AZ02.2011
Skills
- Texturizing services specialist
- Quick Learner
- Highly motivated self-starter
- Customer Education
- Waxing service provider
- Relationship building and management
- Highlights and lowlights
- Customer consultation
- Sales
- Color principles
- Detail-orientated
- Arizona Licensed Cosmetologist
- Product expertise
- Advanced communication skills
- Customer Service
Certification
Licensed Hairstylist
Timeline
Sales Associate
Spirit Halloween LLC
09.2023 - 11.2023
Hairstylist
Cost Cutters
08.2023 - Current
Hairstylist
Fantastic Sam's
04.2016 - 07.2023
Hairstylist
SmartStyle
05.2014 - 04.2016
Head Cashier
Goodwill
11.2011 - 12.2013
Cosmetology License - Cosmetology
Empire Beauty School
High School Diploma -
Ken Chief Hill Learning Academy
Licensed Hairstylist
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