Itzel Santacruz
Pharr,TX
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Dining Room Host
Chick-fil-A
06.2023 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Substitute Teacher
Roma ISD
03.2023 - 05.2023
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Work Study Student
South Texas College
03.2021 - 12.2022
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
- Collaborated with staff members to guarantee students received best possible customer service.
- Assisted in planning and running special events such as orientations, and fast tracks.
Education
Bachelor of Science - Kinesiology
The University of Texas Rio Grande Valley
Edinburg, TX12.2024
Associate of Arts - Kinesiology
South Texas College
Mcallen, TX12.2022
Skills
- Customer Satisfaction
- Guest Services
- Problem-Solving Skills
- Student Achievement
- PowerPoint Presentations
- Time Management
- Physical Education and Athletics
- Student Wellness
- Serve Customer Needs
Certification
- ServSafe
- First Aid/CPR Certified
- Substitute Teacher
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Dining Room Host
Chick-fil-A
06.2023 - Current
Substitute Teacher
Roma ISD
03.2023 - 05.2023
Work Study Student
South Texas College
03.2021 - 12.2022
Bachelor of Science - Kinesiology
The University of Texas Rio Grande Valley
Associate of Arts - Kinesiology
South Texas College
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