Itzel Suarez
CSL Plasma
Tucson,AZ
2
Languages
12
years of professional experience
Results-oriented Customer Service Representative with 2 years of experience in lead generation and customer relationship development. Skilled in fostering long-term relationships to drive customer satisfaction and repeat business. Proven track record of achieving targets in fast-paced retail environments. Bilingual communicator fluent in English and Spanish, dedicated to delivering exceptional support.
Work History
Sr Phlebotomist
2 Years 2 Months- Verified donor eligibility through medical screening, history review, and identity confirmation.
- Monitored donors for adverse reactions and responded quickly to safety concerns.
- Prepared, labeled, and processed specimens for accurate testing and traceability.
- Calibrated, sanitized, and maintained collection equipment to support reliable operations.
- Trained new phlebotomy staff on collection procedures, donor care, and documentation practices.
- Contributed to a positive work environment by consistently demonstrating professionalism, teamwork, and adaptability under pressure situations.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
Customer Care Manager
4 Years 7 Months- Conducted training and mentored team members to enhance productivity, accuracy, and commitment to friendly service.
- Handled complaints and provided timely solutions and alternatives, following up to ensure resolution.
- Developed documentation and logs of implemented solutions, generating and submitting reports to track progress.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
Customer Service Representative
2 Years 2 Months- Answered customer telephone calls promptly, reducing on-hold wait times
- Answered 100-200inbound calls per day and directed to designated individuals or departments
- Addressed customer service inquiries quickly and accurately
- Responded to customer requests for products, services and company information
- Greeted customers to assess service needs and accurately input orders into electronic systems, streamlining service delivery
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
- Resolved customer service inquiries quickly and accurately, enhancing customer satisfaction
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations
- Regularly exceeded daily sales and product add-on quotas
- Reviewed account and service histories to identify trends and issues
- Reduced process lags and effectively trained team members on best practices and protocol
- Delivered high level of service and support to each customer, paving way for future business opportunities
Customer Service Associate
4 Years 5 Months- Managed customer relations and service through daily communication to enhance customer satisfaction
- Exceeded service objectives by applying proven customer service and sales best practices
- Utilized exceptional communication to connect with customers, assess needs and present solutions
- Educated customers on promotions to enhance sales
- Developed and executed customer service initiatives to reduce wait times for customers
- Assisted with price verifications and implemented adjustments for discounts or promotions
- Issued receipts and processed refunds, credits, or exchanges
- Developed and actualized customer service initiatives to decrease wait times
- Directed inbound calls in phone queues to streamline call flow and enhance response times
Waitress
1 Year 6 Months- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
- Cleaned outdoor and indoor dining areas, ensuring a welcoming environment for guests
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Conducted timely table check-ins to assess food and beverage needs, enhancing customer satisfaction
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Checked identification to enforce age requirement for alcoholic beverages
- Carried 4 plates at one time without dropping or spilling, decreasing overall customer wait time
- Educated guests on daily specials and menu offerings, promoting informed dining choices
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables
Education
GED
Skills
Complaint resolution
Customer relations
Active listening
Telephone etiquette
Sales expertise
Excel and Microsoft
Positive attitude
Active listening
Client engagement
Patient care
Healthcare sales
In-store support
Microsoft Excel
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Sr Phlebotomist
CSL Plasma
08.2024 - CurrentRead More
Customer Care Manager
Sam Levitz Furniture Company Incorporated
12.2019 - 07.2024Read More
Customer Service Representative
California Marketing Group
08.2017 - 10.2019Read More
Customer Service Associate
Mister Car Wash
02.2015 - 07.2019Read More
Waitress
El Molinito
01.2015 - 07.2016Read More
Dublin, CA
GED
Read More