Itzel Torres
Redwood City,California
Summary
Organized and detail-oriented Teller with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry.
Overview
4
4
years of professional experience
Work History
Teller
Wells Fargo
Menlo Park, California
06.2024 - 01.2025
- Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Cross-sold additional bank products when applicable to meet customer needs.
Cashier
Smart And Final
Redwood City, CA
06.2023 - 08.2024
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
Basketball Camp Coach (Summer Only)
Palo Alto Midnight
Palo Alto, CA
06.2021 - 07.2022
- Conducted daily practice sessions that included warm-ups, conditioning exercises, skill development and team building activities.
- Mentored young athletes on how to become better teammates both on and off the court.
- Provided feedback to players regarding their performance throughout the camp season.
- Motivated players with positive reinforcement while emphasizing the importance of hard work and dedication to achieve success.
Education
Associate of Science -
College of San Mateo
San Mateo, CA05-2026
High School Diploma -
Palo Alto High School
Palo Alto06-2023
Skills
- Customer service
- Cash handling
- Inventory management
- Data entry
- Conflict resolution
- Team leadership
- Friendly
- Math aptitude
- Approachable
- Bilingual in spanish
Affiliations
- Team Basketball (at College of San Mateo)
- Baking
- Hiking
Accomplishments
- Honorable Mention for Athlete of the Year in High School
- Team Captain Junior and Senior Year of High School
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Custom
- Driven and disciplined college athlete with a lifelong background in team sports and leadership. As the eldest daughter, niece, and granddaughter, I naturally developed a strong sense of responsibility and a leadership mindset from an early age. My experience balancing academics, athletics, and family roles has shaped me into a hard-working, determined individual who thrives in team environments and leads by example. Committed to personal growth, goal achievement, and supporting those around me.
Timeline
Teller
Wells Fargo
06.2024 - 01.2025
Cashier
Smart And Final
06.2023 - 08.2024
Basketball Camp Coach (Summer Only)
Palo Alto Midnight
06.2021 - 07.2022
Associate of Science -
College of San Mateo
High School Diploma -
Palo Alto High School
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