Itzely Gomez
Port Wentworth,GA
Summary
I’ve had many years of experience working in customer service starting as a part time employee and working my way up to becoming a manager in the same business. I have trained new employees, had input in stock orders/inventory and manage opening to closing operations needed to be done daily. Hardworking and motivated with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
9
9
years of professional experience
2020
2020
years of post-secondary education
Work History
Manager
Pooler Seafood
Pooler, Georgia
09.2016 - Current
- Oversaw daily operations of seafood processing facility.
- Managed staff scheduling and ensured adequate coverage.
- Implemented quality control measures for seafood products.
- Trained new employees on safety and operational procedures.
- Monitored inventory levels and ordered supplies as needed.
- Resolved customer inquiries and complaints effectively.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Education
Bluffton High School
Bluffton, SCSkills
- Quality control
- Staff management
- Inventory management
- Operational procedures
- Cash handling
- Team leadership
- Staff training
- Time management
- Performance monitoring
- Multitasking and organization
- Customer service
- Customer satisfaction
Languages
Spanish
Native/ Bilingual
Timeline
Manager
Pooler Seafood
09.2016 - Current
Bluffton High School