Itzhel Valencia
Bellevue,NE
Summary
Energetically propelled dental and customer service excellence at Bolamperti & O'Malley Family Dentistry, mastering fourhanded procedures and elevating patient care through effective communication. Demonstrated proficiency in dental radiography and instrument sterilization, significantly enhancing treatment efficiency and patient satisfaction. Excelled in multitasking across diverse roles, achieving remarkable outcomes in fast-paced environments. Dedicated and service-minded professional with experience providing excellent patient care in a busy dental office. Knowledgeable in all areas of dental assisting, including dental radiography, charting, instrument sterilization, and infection control. Highly detail-oriented and organized, with a strong focus on patient satisfaction. Committed to maximizing efficiency in the practice.
Overview
9
9
years of professional experience
Work History
Dental Assistant
Bolamperti & O'Malley Family Dentistry
08.2021 - 07.2023
- Assisted dentists in permanent and temporary restorative procedures, applied dental fillings, placed temporary crowns and seated permanent crowns
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient
- Performed chairside duties such as suctioning, handing instruments, mixing materials, and applying topical anesthetics
- Assisted dentists in providing quality dental care to patients, including taking and developing x-rays, charting teeth and preparing materials
- Maintained a clean work area by sterilizing instruments after each use and disposing of contaminated materials properly
- Provided support to other staff members as needed during busy times at the clinic
- Reviewed patient charts prior to appointments for accuracy of data entry
- Organized dental equipment and supplies to ensure efficient patient care operations
- Assisted with ordering supplies and maintaining inventory
- Charted conditions of decay and disease to prepare for diagnosis and treatment by dentist
- Applied protective coating of fluoride to teeth
Service Agent
Red Cross
09.2017 - 07.2021
- Maintained strong call control and quickly worked through scripts to address problems
- Improved call management database by frequently changing and updating customer contact information
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency
Customer Service Representative
West Call Center
07.2014 - 09.2017
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Documented conversations with customers to track requests, problems and solutions
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
Education
Certified Radiology - Dentistry
University Of Nebraska
Certified Coronal Polishing -
Creighton University School of Dentistry
Dental Assisting -
Midwest Dental Assistant Post Secondary
12.2021
High School Diploma -
Bryan High School
05-2012
Skills
- Treatment room setup
- Four-handed procedures
- Disinfecting rooms and equipment
- Restorative procedures
- Communicating with patients
- Dental Radiography
- Electronic Charting
- Surgical setup
- Multitasking
- Instrument Sterilization Techniques
References
- Chyna, Dental Assistant Manager, (402) 850-3199
- Sussan Sanchez, Dental Assistant Coworker, (402) 306-8044, suzsanchez2@yahoo.com
- Brenda Echeverria, Dental Assistant Coworker, (402) 880-6270
Timeline
Dental Assistant
Bolamperti & O'Malley Family Dentistry
08.2021 - 07.2023
Service Agent
Red Cross
09.2017 - 07.2021
Customer Service Representative
West Call Center
07.2014 - 09.2017
Certified Coronal Polishing -
Creighton University School of Dentistry
Dental Assisting -
Midwest Dental Assistant Post Secondary
Certified Radiology - Dentistry
University Of Nebraska
High School Diploma -
Bryan High School
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