Itziar Cantoral
Long Beach,CA
Summary
Dependable worker with extensive experience in the transportation industry, consistently delivering on time while prioritizing safety and efficiency. Strong problem-solving skills and dedication to excellent customer service. Motivated professional eager to contribute combined knowledge and skills to enhance business performance. Adaptable in both individual and team settings, leveraging a seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven, passionate about growth and efficiency to meet company needs and increase service value.
Overview
7
7
years of professional experience
Work History
DELIVERY DRIVER
UPS
Cerritos, CA
10.2024 - Current
- Delivered orders promptly, ensuring exceptional customer service.
- Checked delivery addresses and verified correct package delivery
- Managed multiple tasks simultaneously while delivering goods within specified time frames
- Accurately estimated arrival times based upon traffic conditions, weather conditions, or other unexpected delays encountered along the way
- Reported delays, accidents, or other traffic, and transportation situations to bases or other vehicles using telephones or mobile two-way radios
- Reported mechanical problems encountered with vehicles
- Verified contents of inventory loads against shipping papers
- 50 hours weekly
DELIVERY DRIVER
FedEx Express
Gardena, CA
05.2019 - 09.2022
- Organized inventory in an efficient manner while loading and unloading cargo into delivery vehicles
- Inspected vehicle before each trip to ensure safe operation, completing necessary repairs or maintenance as needed
- Managed delivery pickups in-store using handheld device
- Obtained customer signatures confirming receipt of high-value products
- Observed and adhered to traffic laws and safety procedures, preserving accident-free driving record
- Worked closely with supervisors and other members of the team to ensure smooth workflow processes
- Adhered to company policies regarding safety and security while on the road
- Delivered products to various locations throughout the city with accuracy and efficiency while adhering to all safety regulations
- Read maps and followed written and verbal geographic directions
- Turned in receipts and money received from deliveries
- Adhered to all federal, state, and local regulations regarding vehicle operation while on the job
- 55 hours weekly
DELIVERY DRIVER
FedEx Ground
Carson, CA
10.2017 - 04.2019
- Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity
- Checked delivery addresses and verified correct package delivery
- Managed multiple tasks simultaneously while delivering goods within specified time frames
- Utilized GPS systems to accurately navigate routes while adhering to scheduled delivery times
- Developed strong relationships with customers by providing friendly service and responding to inquiries promptly
- Maintained set routes and schedules to meet customer expectations
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients
- Adhered to delivery schedules and deadlines
- Loaded and unloaded delivery vehicles with accuracy, ensuring all items were accounted for
- Drove company vehicle on assigned routes to make deliveries to customers
- 45 hours weekly
Education
Hiset -
Jordan High School
Long Beach, CA06.2007
Skills
- Cargo Handling
- Quality Assurance
- Regulatory Compliance Expertise
- Documentation and Reporting
- Strategic Route Development
- Pre-Trip and Post-Trip Inspections
- Defensive Driving Instruction
- Collaborative Teamwork
- Service Excellence
- Clear Dispatch Coordination
- Order Verification
- Proficient in GPS Navigation
- Proven Accident-Free Record History
- Efficient Delivery Scheduling
- Active Driver
- Safe Driving
- Bilingual Proficiency
LANGUAGES
English Fluent
Spanish Fluent
Timeline
DELIVERY DRIVER
UPS
10.2024 - Current
DELIVERY DRIVER
FedEx Express
05.2019 - 09.2022
DELIVERY DRIVER
FedEx Ground
10.2017 - 04.2019
Hiset -
Jordan High School