Iuceni Morales
Palmetto
Summary
Dynamic and results-driven professional with extensive experience at Walmart, excelling in customer engagement and food safety. Proven track record in optimizing operations and enhancing team performance. Skilled in equipment operation and committed to maintaining high cleanliness standards, ensuring exceptional service and satisfaction in fast-paced environments.
Professional with strong experience in food service, prepared for role in fast-paced deli environment. Skilled in food preparation, customer service, and maintaining clean and organized workspaces. Strong focus on team collaboration and achieving results. Reliable and adaptable, with excellent communication and multitasking abilities. Known for ensuring high standards and delivering consistent quality.
Results-driven professional equipped with background in supporting operational workflows and enhancing team productivity. Proven track record in streamlining processes and fostering productive collaboration. Committed to delivering high-quality results and adapting to dynamic environments with strong communication and problem-solving abilities.
Overview
10
10
years of professional experience
Work History
Deli Associate
Publix
Ellenton, FL
02.2025 - Current
- Prepared deli products following food safety guidelines and maintaining high cleanliness standards.
- Operated slicers and other equipment safely, ensuring compliance with operational protocols.
- Assisted customers with product selection, providing exceptional service and product knowledge.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prepared high-quality sandwiches, salads, and other deli products for customers, resulting in repeat business.
- Ensured timely replenishment of supplies during peak hours, minimizing potential disruptions to customer service levels.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Warehouse Unloader
FedEx
Palmetto, FL
10.2024 - Current
- Loaded and unloaded packages using hand trucks and forklifts, ensuring safety protocols were followed.
- Sorted incoming shipments efficiently to streamline warehouse operations and maintain organization.
- Maintained cleanliness and orderliness of unloading areas to enhance operational efficiency.
- Collaborated with supervisors to identify areas for process improvement within unloading workflows.
- Collaborated with team members to unload shipments in a timely manner, optimizing productivity.
- Maintained a safe working environment, adhering to safety protocols during the unloading process.
- Enhanced warehouse efficiency by accurately unloading shipments and properly organizing inventory.
- Supported warehouse supervisors with ad-hoc tasks such as repackaging damaged goods or conducting quality inspections on received items.
Online Pick up and Delivery Supervisor
Walmart
Palmetto, FL
07.2022 - 08.2024
- Trained and mentored new staff on customer service protocols and safety standards.
- Coordinated team schedules to optimize coverage during peak shopping hours.
- Coordinated logistics for efficient routing and scheduling of deliveries.
- Analyzed delivery data to identify trends and optimize routes for cost savings.
- Led team meetings to address challenges and streamline communication among staff.
- Mentored new delivery team members, providing guidance on best practices and company policies.
- Created detailed reports on team performance metrics, highlighting successes and addressing areas for improvement.
- Optimized vehicle maintenance schedules to ensure minimal downtime and increased reliability.
- Managed cross-functional, Number-member team to meet account needs through training and creative approaches.
- Resolved conflicts within the team promptly professionally ensuring continued productivity harmony among colleagues.
- Coordinated consistent on-time deliveries of damage-free goods.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Enhanced customer satisfaction with timely communication and proactive issue resolution.
- Established open lines of communication between drivers, dispatchers, warehouse personnel, ensuring smooth workflow.
- Supervised delivery staff and general productivity.
- Planned delivery routes according to traffic, weather and types of delivery.
Online Pick up and Delivery
Walmart
10.2020 - 05.2022
- Assisted customers with product inquiries and resolved issues to enhance satisfaction.
- Assisted customers in online grocery orders, ensuring accurate and timely delivery.
- Maintained knowledge of product availability and pricing to support customer inquiries.
- Utilized inventory management systems to track stock levels and reorder items as needed.
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Ensured product quality by carefully selecting items that met or exceeded customer expectations during order fulfillment.
- Loaded and unloaded orders at customer's cars or locations.
- Participated in regular team meetings to discuss operational improvements, share feedback, and address any challenges faced in daily tasks.
Jewelry Sales Associate
Walmart
Palmetto, FL
08.2020 - 10.2020
- Assisted customers in selecting jewelry that meets personal style and budget preferences.
- Processed sales transactions accurately using point-of-sale systems for efficient checkout experiences.
- Maintained organized display cases to enhance product visibility and appeal.
- Educated clients about current promotions and special offers to drive sales growth and customer engagement.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Overnight Associate
Walmart
Palmetto, FL
02.2018 - 08.2020
- Assisted with inventory management, ensuring accurate stock levels and timely replenishment.
- Operated cash register efficiently, processing customer transactions quickly and accurately.
- Collaborated with team members to optimize product displays for increased visibility.
- Stocked shelves consistently, adhering to merchandising standards and inventory guidelines.
- Participated in training sessions to improve knowledge of products and store policies.
- Completed assigned tasks in a timely manner, contributing to overall efficiency of overnight operations.
- Improved store organization by efficiently stocking shelves and arranging merchandise during overnight shifts.
- Maintained a clean and safe store environment through consistent cleaning, organizing, and monitoring of potential hazards.
- Participated in ongoing training opportunities to stay up-to-date on company policies, safety procedures, and best practices for exceptional customer service delivery.
- Effectively managed time-sensitive tasks such as promotional resets or seasonal changeovers with precision and speed.
- Enhanced store appearance by constructing visually appealing merchandise displays and maintaining cleanliness standards throughout the sales floor.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
CAP 2 Supervisor
Walmart
Palmetto, FL
09.2017 - 02.2018
- Supervised daily operations to ensure efficient workflow and adherence to company standards.
- Trained and mentored team members on safety protocols and operational procedures.
- Implemented process improvements that enhanced productivity and reduced downtime in logistics activities.
- Conducted performance evaluations, providing feedback to foster employee development and engagement.
- Managed scheduling to align staffing levels with business demands, ensuring adequate coverage during peak hours.
- Analyzed operational data to identify trends, driving strategic decisions that improved overall efficiency.
- Oversaw compliance with health and safety regulations, maintaining a safe working environment for all associates.
- Oversaw the successful completion of special projects as assigned by upper management while maintaining daily supervisory responsibilities effectively.
- Conducted regular audits on inventory accuracy, minimizing discrepancies between system records and physical stock levels.
- Established strong relationships with vendors for efficient supply chain management, timely deliveries, and streamlined stocking procedures.
- Exceeded departmental goals by motivating employees to meet or surpass individual performance targets consistently.
- Resolved conflicts among team members, fostering a positive work environment conducive to collaboration and communication.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
- Trained and oriented associates to maximize team performance.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Trained new team members on proper and safe use of tools and equipment.
CAP 2 Associate
Walmart
Palmetto, FL
04.2016 - 07.2017
- Operated and maintained equipment to ensure efficient merchandise handling.
- Collaborated with team members to optimize stock replenishment processes.
- Assisted in training new associates on safety protocols and operational tasks.
- Conducted inventory counts to support accurate stock management practices.
- Monitored product quality and ensured compliance with company standards.
- Participated in team meetings to discuss process improvements and operational challenges.
- Utilized hand-held scanners for effective tracking of merchandise movement within the store.
- Maintained clean, safe work environment by managing trash, sweeping and performing other cleaning processes.
- Exceeded individual performance expectations while actively contributing to overall CAP 2 team success.
- Collaborated with fellow associates from other departments to ensure proper product placement according to planograms.
- Participated in required training sessions to stay current on company policies, procedures, and best practices related to job responsibilities.
- Assisted in loss prevention efforts by identifying potential theft risks and following proper protocols for addressing them.
- Managed time effectively during shift transitions, ensuring seamless handoff between CAP 1 and CAP 2 teams without interruption in workflow or productivity levels.
- Organized on-site stockroom to maximize existing space and improve efficiency, boosting efficiency Number%.
Education
No Degree -
Palmetto High School
Palmetto, FLSkills
- Food safety
- Safe food handling practices
- Cleaning and sanitizing
- Customer engagement
- Stock rotation
- Cooking
- Proper food handling
- Equipment safety
- Equipment use
- Strong work ethic
- Performance improvement
- Flexible schedule
- Heavy lifting
- Equipment operation
- Product knowledge
- Personal shopping
Languages
Spanish
Native or Bilingual
Timeline
Deli Associate
Publix
02.2025 - Current
Warehouse Unloader
FedEx
10.2024 - Current
Online Pick up and Delivery Supervisor
Walmart
07.2022 - 08.2024
Online Pick up and Delivery
Walmart
10.2020 - 05.2022
Jewelry Sales Associate
Walmart
08.2020 - 10.2020
Overnight Associate
Walmart
02.2018 - 08.2020
CAP 2 Supervisor
Walmart
09.2017 - 02.2018
CAP 2 Associate
Walmart
04.2016 - 07.2017
No Degree -
Palmetto High School