Iuledi Regalado Morfin
Summary
Proactive with extensive experience in customer service, sales, and team supervision. Demonstrate success in building strong customer relationships, managing inventory, and ensuring accurate financial reporting. Known for maintaining a positive work environment and delivering attentive service during high-volume periods.
Overview
7
7
years of professional experience
Work History
Customer Service
Rocky Yama Sushi
07.2020 - 08.2024
- Managed food resources, memorized orders, and coordinated customer service.
- Greeted customers and provided outstanding customer service.
- Grew repeat client base through effective customer service.
- Addressing concerns promptly and professionally.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Assistant Manager
Panda Express
09.2019 - 05.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, providing a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Sales Associate
Danifer's Boutique
03.2017 - 07.2019
- Greeted customers in a timely manner while quickly determining their needs.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Occasionally opening and closing the store.
Education
High School Diploma -
Metropolitan State University of Denver
Denver, COSkills
- Multitasking
- Attention to detail
- Customer service and engagement
- Money handling
- Time management
- Bilingual (Spanish/ English)
- Goal Oriented
- Reliable and trustworthy
Timeline
Customer Service
Rocky Yama Sushi
07.2020 - 08.2024
Assistant Manager
Panda Express
09.2019 - 05.2020
Sales Associate
Danifer's Boutique
03.2017 - 07.2019
High School Diploma -
Metropolitan State University of Denver
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