Iva Djuraskovic
Bar,Montenegro
Summary
Resourceful Purser known for high productivity and efficient task completion. Skilled in financial management, crew administration, and passenger service coordination. Excel in communication, leadership, and problem-solving to enhance onboard operations and guest satisfaction. Committed to maintaining order and ensuring smooth sailing on every voyage.
Overview
16
16
years of professional experience
2
2
Certifications
Work History
Documentation Purser
Margaritaville at Sea
420 S Orange Avenue, Suite 250 Orlando, FL 32801 U, USA
08.2024 - Current
- Verified passenger travel documentation, ensuring compliance with international regulations to facilitate safe travel
- Coordinated with port authorities, streamlining embarkation and disembarkation processes for improved passenger flow
- Assisted with compliance audits to ensure adherence to regulations
- Resolved documentation-related issues, enhancing passenger experience and satisfaction during travel
- Maintain secure and accurate passenger records
HR Services Coordinator
Margaritaville at Sea
420 S Orange Avenue, Suite 250, Orlando, FL 32801
05.2024 - 08.2024
- Coordinated onboarding and full employee lifecycle processes to enhance new hire integration
- Maintained HR records while ensuring compliance with regulations and policies
- Assisted recruitment coordination and provided employee support to streamline hiring process
- Supported payroll and benefits administration
Census Instructor
Montenegrin Statistical Office
Podgorica, Montenegro
11.2023 - 03.2024
- Trained and supervised field teams to enhance understanding of census procedures
- Ensured data accuracy and reporting quality to maintain integrity of collected information
- Developed educational materials for statistical literacy programs.
- Conducted training sessions for government employees on data interpretation.
- Facilitated workshops on statistical methods and analysis techniques.
HR Assistant
Princess Cruises
| 24305 Town Center Dr, Santa Clarita, CA 91355,
01.2018 - 07.2023
- Supported HR performance evaluations
- Maintained contracts, visas, and medical records
- Processed payroll and supported crew welfare
- Managed crew scheduling and documentation for international teams
Guest Services Officer
Princess Cruises
24305 Town Center Dr, Santa Clarita, CA 91355, USA
03.2017 - 01.2018
- Delivered high-level guest service in a fast-paced environment
- Resolved guest complaints, managed bookings, and provided support
- Coordinated with departments to enhance guest satisfaction
Front Desk Supervisor
Hotel Princess Bar
Topolica BB, 8500 Bar, Montenegro
01.2013 - 01.2017
- Supervised front desk operations and staff to ensure smooth daily functions
- Managed reservations and guest relations to enhance customer satisfaction
- Handled billing, training, and daily operations to maintain service quality
Assistant Project Manager (Volunteer)
Europe Direct, Italy
Via Procurerria 2a, Trieste Italy, Italy
01.2012 - 01.2013
- Coordinated events and youth programs to engage participants and foster community involvement
- Assisted volunteers in managing documentation processes to ensure smooth operations
- Coordinated project schedules and timelines for various initiatives at Europe Direct.
- Assisted in managing project documentation and ensuring compliance with regulations.
- Facilitated communication between teams to enhance collaboration on project goals.
Accountant
B.A.D. Dada
Celuga 105 8500 Bar, MONTENEGRO
01.2010 - 01.2012
- Maintained accurate financial records, processed payroll, and prepared reports to ensure compliance and support decision-making
Education
Master of International Security -
Faculty of Political Sciences
Belgrade, Serbia03-2026
Bachelor - International Relations
Faculty of Political Sciences
Belgrade, Serbia09-2010
Skills
- Documentation & Compliance
- Passenger & Crew Documentation
- Immigration Regulations
- Audit Support
- HR & Administration
- Onboarding
- Employee Relations
- Payroll Coordination
- Records Management
- Operations & Service
- Guest Services
- Problem Solving
- Team Coordination
- Multicultural Communication
Languages
- Italian
- English
- Spanish
- Russian
- Serbian, Native
- Italian, Advanced
- English, Advanced
- Spanish, Intermediate
- Russian, Elementary
Personal Information
- Date of Birth: 07/08/87
- Nationality: Montenegrin
Certifications And Courses
- School of Social Democracy – Friedrich Ebert Foundation, Leadership, Public speaking, Political systems, Teamwork
- School of Political Philosophy – Zoran Djindjić Foundation, Political theory, Debate, Critical thinking
- EU Project Management Training, Project writing in EU format, NGO sector
- Seminar: “What If Europe Says No?”, EU enlargement, Policy analysis, Research writing
- Seminar: “Beyond Frontiers 2020”, Regional security & defense challenges in the Balkans
- Course: American Policy and Government, US political system and governance
Core Skills
Passenger & Crew Documentation, Immigration Regulations, Audit Support, Onboarding, Employee Relations, Payroll Coordination, Records Management, Guest Services, Problem Solving, Team Coordination, Multicultural Communication
Certification
Awarded “Quarterly Best Employee” in 2018 for outstanding performance and dedication
Timeline
Documentation Purser
Margaritaville at Sea
08.2024 - Current
HR Services Coordinator
Margaritaville at Sea
05.2024 - 08.2024
Census Instructor
Montenegrin Statistical Office
11.2023 - 03.2024
HR Assistant
Princess Cruises
01.2018 - 07.2023
Guest Services Officer
Princess Cruises
03.2017 - 01.2018
Front Desk Supervisor
Hotel Princess Bar
01.2013 - 01.2017
Assistant Project Manager (Volunteer)
Europe Direct, Italy
01.2012 - 01.2013
Accountant
B.A.D. Dada
01.2010 - 01.2012
Master of International Security -
Faculty of Political Sciences
Bachelor - International Relations
Faculty of Political Sciences