Terri Hixon
Gold Bar,WA
Summary
Detail-oriented and highly organized professional with over 10 years of experience in documentation, inventory management, procurement, customer service, and operational support. Expertise in process optimization, supplier relations, and cross-functional collaboration. Proven ability to maintain strong client relationships, manage complex workflows, and ensure compliance with industry standards. Adept at addressing operational challenges and driving continuous improvement, with a consistent track record of long-term employment and successful project execution.
Professional with solid experience in managing and organizing documentation. Skilled in data entry, record-keeping, and database management. Known for collaborating effectively within teams and adapting to changing needs. Strong attention to accuracy, confidentiality, and achieving results.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Documentation Clerk
Factors Group
10.2023 - Current
- Generate requisitions and issue purchase orders for general and kanban inventory renewal
- Review and investigate manufacturing and packaging work orders, ensuring accuracy and compliance
- Obtain invoice approvals and compile documentation for Accounts Payable processing. Streamlined the manual process to completely electronic, improving submissions by 30%.
- Manage kanban inventory, ensuring timely replenishment and operational efficiency
- Train operators on Good Record Keeping (GRK) best practices
- Develop and maintain supplier relationships, sourcing materials and resolving issues
- Collaborate with Quality Control, Quality Assurance, Human Resources, and Safety & Health Coordinators to maintain compliance and operational integrity
MST Collateral Tech / Department Safety Coordinator
Lowe’s
10.2020 - 10.2023
- tha Executed merchandise resets, removing and replacing inventory according to engineering plans
- Inspected and replaced in-store signage to ensure accurate pricing and promotions
- Assisted customers and directed them to department specialists for expert assistance
- Safety Coordinator: Conducted store safety inspections, recorded incidents, and implemented preventive measures that kept department over 1100 days accident free.
- Managed inventory logistics for MST projects, coordinating warehouse deliveries and in-store inventory
- Maintained MST warehouse inventory, ensuring materials were organized and available for upcoming projects
Mosquito Control Technician & Outreach Coordinator
Osceola County Natural Resources – Mosquito Control
05.2017 - 06.2020
- Applied insecticides in accordance with EPA, state, and county regulations to protect public health
- Interpreted maps and schedules to determine optimal spraying locations
- Operated and maintained spray trucks and chemical application equipment, ensuring safety compliance
- Managed hazardous materials disposal and kept detailed regulatory records
- Led community education initiatives, developing outreach materials and hosting public events
- Responded to resident inquiries, providing accurate information on mosquito control measures
- Maintained inventory of chemical supplies, outreach materials, and operational equipment
- Assisted with data entry, reporting, and clerical tasks to track program effectiveness
Customer Service & Production Planner
Brooks Instrument
01.2005 - 06.2016
- Developed and maintained strong relationships with semiconductor accounts, ensuring 98% On-Time Delivery (OTD)
- Expedited tool-down situations, minimizing monetary losses and ensuring seamless order fulfillment
- Coordinated with procurement teams to ensure OTD and scheduled overtime for expedited orders
- Reported root cause analyses of delays and bottlenecks to upper management through weekly and monthly PowerPoint presentations
- Led outsourcing projects for Copy Exact orders, collaborating with procurement and suppliers to meet customer demands
- Managed order input and schedule transparency with accounts to facilitate timely recovery for any delays
Education
Bachelor of Science - Law
FMU
OrlandoSkills
- Inventory & Supply Chain Management
- Documentation & Compliance
- Process Improvement
- Supplier & Vendor Relations
- Regulatory & Safety Compliance
- Training & Public Outreach
- Data Entry & Reporting
- Cross-Functional Collaboration
- Problem Solving & Root Cause Analysis
- Work independently
- Detail-oriented
- Follow instructions
- Verbal communication
Certification
- Six Sigma Certification-White Belt
- First Aid Certification-First Responder
- HAZMAT Level III Certification-Florida
- WA Driver's License
Timeline
Documentation Clerk
Factors Group
10.2023 - Current
MST Collateral Tech / Department Safety Coordinator
Lowe’s
10.2020 - 10.2023
Mosquito Control Technician & Outreach Coordinator
Osceola County Natural Resources – Mosquito Control
05.2017 - 06.2020
Customer Service & Production Planner
Brooks Instrument
01.2005 - 06.2016
Bachelor of Science - Law
FMU
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