Tracey Esterly
Gold Bar,WA
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
R&L Carriers
07.2011 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Sales Associate
Walmart
05.2013 - 05.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
Cashier
Dollar Tree
06.2011 - 05.2012
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Education
No Degree - Business Administration Support
Lake Washington Technical College
Kirkland, WA12-2010
High School Diploma -
Louis E Dieruff High School
Allentown, PA06-1985
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Follow-up skills
- Appointment scheduling
- Paperwork processing
- Documentation
- Administrative support
- Prioritization
Timeline
Sales Associate
Walmart
05.2013 - 05.2021
Customer Service Representative
R&L Carriers
07.2011 - 02.2025
Cashier
Dollar Tree
06.2011 - 05.2012
No Degree - Business Administration Support
Lake Washington Technical College
High School Diploma -
Louis E Dieruff High School
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