Iva Krizmanic
Novi Sad,Serbia
Summary
A partnerships management professional with experience in B2B sales, account management and support. Hands-on Community Manager with knowledge in public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset.
Overview
4
4
years of professional experience
Work History
Community Manager
Foundever
11.2023 - Current
- Spearheaded a project revolving around building a community forum, including creating the forum structure and content plan as well as creating a schedule for live events and webinars
- Develop and implement strategies to grow the community, including outreach initiatives, partnerships, and collaboration with community members
- Encouraged user-generated content and testimonials to showcase positive experiences
- Compile and analyze feedback to provide insights for product improvement and development
Professional Evaluator
Foundever
07.2023 - Current
- Evaluated freelance project deliverables for quality, accuracy, and compliance with project requirements
- Developed and implement performance metrics to measure freelancers' productivity, efficiency, and overall output quality
- Prepared reports on program evaluations for management review
- Utilized data analytics tools to gather and analyze freelance market to stay updated on industry trends and advance the user experience on the platform accordingly
Partnerships Manager
Gooten
03.2021 - 12.2022
- Identified target B2B clients using prospecting tools and research, resulting in an expanded clients base
- Maintained active engagement with leads through informed and creative outreach, resulting in increased conversion rates
- Collaborated closely with the BD team to identify qualified accounts and define effective outreach strategies
- Engaged with potential prospects through email and video meetings to qualify
- Managed a book of business of over 200 active e-commerce clients
- Led monthly business reviews with top enterprise accounts to go over monthly stats, issues and opportunities
- Collaborated with clients on marketing strategies to hit forecasted sales
- Provided white glove guidance and training to clients in terms of new releases and onboarding new leads
- Customized account management approaches based on the partners' needs and future plans
- Collaborated on launching new products based on demand
- Collaborated with Marketing team to create buyer personas and proper messaging for ideal target markets.
Partner Support Agent
Gooten
09.2019 - 02.2021
- Provided e-mail support through multiple CS platforms (Zendesk, Hubspot, Freshdesk)
- Guided partners through navigating the platform and helped resolve specific order issues (production issues, shipping issues, quality issues)
- Helped ensure customer satisfaction through providing quick and accurate information that resolves their inquiry
- Analyzed and reported systemic issues within the platform to ensure internal stakeholders capture the voice of the customer when developing new features
- Provided technical support to customers, including troubleshooting and diagnosing issues in collaboration with Development team.
Education
Bachelor of Arts - Digital Communications And Multimedia
Faculty of Social Sciences
Beograd, Serbia 10.2024
Skills
- SaaS B2B Selling
- Sales Management
- CRM Tools (HubSpot, Freshdesk, Zendesk)
- Data and Analytics Tools (Tableau, ThoughtSpot, Google Sheets)
- Project Management Tools (Jira, Confluence, ClickUp, Trello)
- Solution Selling
- Relationship Building
- Social Media Engagement
- Sales and Marketing
- Conflict resolution
- Project evaluation
- Performance Assessment
Hobbies
- Travel
- Reading
- Crocheting
- Running
Languages
Serbian
Native or Bilingual
English
Native or Bilingual
Timeline
Community Manager
Foundever
11.2023 - Current
Professional Evaluator
Foundever
07.2023 - Current
Partnerships Manager
Gooten
03.2021 - 12.2022
Partner Support Agent
Gooten
09.2019 - 02.2021
Bachelor of Arts - Digital Communications And Multimedia
Faculty of Social Sciences
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