Summary
Overview
Work History
Education
Certification
references
Timeline
Generic

Iva Rubio

Summary

Graduate from Austin Peay State University with a Bachelor's Degree in Health and Human Performance with a Concentration in Health Care Management with a Minor in Leadership. Relocating to Boston, MA in March 2024. Eager to bring skills in adaptability, critical thinking, leadership, and teamwork to a new environment and accelerate professional training and growth in healthcare.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Kroger's Pharmacy
01.2023 - Current
  • Provided exceptional customer service by answering questions, addressing concerns, and efficiently processing prescriptions and managing inventory in a timely manner.
  • Enhanced pharmacy workflow by assisting pharmacists with accurate data entry and medication dispensing, labeling, and packaging.
  • Managed inventory, ordering, and restocking medications and supplies.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Ensured proper documentation of insurance-related information in patient records and processing insurance claims and verifying patient insurance coverage.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Maintained patient records and ensuring confidentiality.

Clinical Intern

Ascension Saint Thomas Hospital
05.2021 - 05.2023
  • Supported nursing staff by being assigned to a maximum of 18 patients per shift performing delegated tasks such as vital sign monitoring, personal hygiene management, feeding, and ambulation.
  • Fostered an inclusive environment where all patients felt respected regardless of their cultural background or personal beliefs.
  • Utilized critical thinking skills when encountering challenging situations that required immediate attention or intervention.
  • Enhanced interdisciplinary collaboration by effectively communicating with healthcare team members.
  • Demonstrated proficiency in electronic medical records systems by maintaining accurate documentation of patients through the use of Cerner system.

Crew Leader

Tropical Smoothie Café
07.2019 - 12.2020
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for customers.
  • Developed a strong sense of teamwork among crew members through regular communication, assistance in needed tasks, and providing shift assignments.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
  • Communicated with the owner and general manager to ensure effective workflow and operations.

Education

Bachelor of Science - Healthcare Management With A Minor in Leadership

Austin Peay State University
Clarksville, TN
12.2023

Certification

American Heart Association Basic Life Support Certification

Tennessee Board of Pharmacy Licensed, Pharmacy Technician

references

Available upon request

Timeline

Pharmacy Technician

Kroger's Pharmacy
01.2023 - Current

Clinical Intern

Ascension Saint Thomas Hospital
05.2021 - 05.2023

Crew Leader

Tropical Smoothie Café
07.2019 - 12.2020

Bachelor of Science - Healthcare Management With A Minor in Leadership

Austin Peay State University

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Iva Rubio