Taylor Edwards
DES MOINES,IA
Summary
Skilled Pharmacy Technician with proven expertise at Hy-Vee in medication dispensing and insurance billing. Recognized for enhancing workflow efficiency and maintaining patient confidentiality. Adept at problem-solving and fostering team collaboration, achieving 99% accuracy in prescription preparation while delivering exceptional customer service. Committed to optimizing pharmacy operations and patient care.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Hy-Vee
09.2017 - Current
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Calculated dosage, filled prescriptions, and prepared prescription labels with 99% accuracy to 100 orders per day.
Assistant Shift Manager
Hy-Vee
04.2015 - 09.2017
- Managed conflict resolution among staff members swiftly yet sensitively to maintain a harmonious work environment.
- Streamlined shift operations by effectively delegating tasks and monitoring team performance.
- Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
- Coordinated breaks and lunches while ensuring adequate coverage at registers to maintain efficient operations throughout the day.
- Contributed to achieving sales goals by actively promoting special offers, loyalty programs, and other incentives designed to drive revenue growth.
- Contributed to a positive work environment by training new team members on cash accounting procedures and best practices.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
Customer Service Cashier
Hy-Vee
09.2010 - 04.2015
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, bill payment, money orders, lottery tickets, and gift cards.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
Education
East High School
Des Moines, IASkills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing
- Medication dispensing
- Drug inventory control
- Pharmaceutical calculations
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
Hy-Vee
09.2017 - Current
Assistant Shift Manager
Hy-Vee
04.2015 - 09.2017
Customer Service Cashier
Hy-Vee
09.2010 - 04.2015
East High School
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