Iva L. Pittman
Georgia
Summary
With 15+ years of experience in hospitality and business management, I specialize in driving operational excellence across hospitality. Health and wellness and amenity/concierge services. I have a strong track record of optimizing processes, boosting productivity, and delivering results aligned with organizational goals. I’d love to connect and explore how my background can support your team’s growth and success. Experienced professional proficient in accounting and administrative needs of businesses. Efficiency-driven, highly accurate, and well-organized with open and clear communication style and self-motivated approach. Dedicated to team success and solving problems with minimal oversight.
Overview
11
11
years of professional experience
Work History
Business Support Manager
Massage Envy Augusta
Augusta, GA
08.2025 - Current
- Oversee daily clinic operations, ensuring efficient front desk workflow, appointment scheduling, and exceptional client service experiences.
- Support General Manager in driving business performance, including membership growth, retail sales, and client retention strategies.
- Train, coach, and mentor front desk associates and service providers on company policies, sales techniques, and customer engagement standards.
- Manage payroll processes, timekeeping, and scheduling to align staffing levels with business demand and labor goals.
- Monitor key performance indicators (KPIs) such as conversion rates, enhancement sales, and client satisfaction, implementing action plans to improve results.
- Handle client concerns and escalations professionally, resolving issues while maintaining brand standards and client loyalty.
- Ensure compliance with company policies, sanitation protocols, and state regulations, including audit readiness and documentation accuracy.
- Coordinate onboarding and training for new hires through ME Central, ensuring timely completion of required courses and certifications.
- Assist with marketing initiatives, including membership promotions, community outreach, and client re-engagement efforts.
- Maintain inventory levels, process retail orders, and drive product sales through team education and merchandising strategies.
- Collaborate with clinic leadership to execute operational goals, improve efficiency, and foster a positive team culture.
Site Director/Resident Services Director
NFC Amenity Management/Sentry Management
Orlando, FL
05.2022 - 06.2024
- Organize office operations and procedures to ensure efficient workflow.
- Schedule and manage concierge staff, optimizing staff allocation.
- Control correspondence, ensuring timely and accurate communication.
- Design and implement effective filing systems for easy access and organization.
- Review and approve supply requisitions to maintain optimal inventory levels.
- Assign and monitor clerical functions, ensuring smooth administrative processes.
- Collaborates with designated property management to develop and implement action plans addressing service requirements.
- Oversee managing and maintaining app systems, ensuring smooth operation and user satisfaction.
- Oversee package intake and delivery processes, ensuring accurate inventory management and proper maintenance.
- Managed social media and marketing initiatives, including creating graphic designs for flyers and signage to enhance brand visibility.
Business Manager
ZeroGravity Fitness
Orlando, FL
11.2018 - 04.2022
- Implemented and managed social media marketing strategies, encompassing the creation of graphic designs for flyers and signage to boost brand presence.
- Oversaw app system maintenance and coordinated necessary updates, ensuring optimal performance and user experience.
- Assisted in the creation of app creation and website development for business.
- Introduced innovative branding strategies, resulting in a 25% increase in client retention.
Guest Relations Coordinator & Lobby Manager
Rosen Inn at Pointe Orlando
Orlando, FL
03.2015 - 07.2017
- Monitored and addressed guest online comments, surveys, emails, amenities, and requests to ensure customer satisfaction.
- Cross-trained as a lobby manager, enhancing versatility and adaptability in hotel operations.
- Managed a team of over 35 employees, fostering a productive and efficient work environment.
- Oversaw hotel outlets, ensuring smooth operations and guest satisfaction.
- Operated systems for the hotel's store, coffee shop, and restaurant, facilitating seamless service delivery.
- Captured and curated photographs for website content and branding, enhancing the organization's online presence and visual appeal.
Education
Bachelor of Arts - Digital Communications And Media
Brenau University
05-2028
Bachelor of Arts - English Literature, Minor in Practical Theology
Southeastern University
Skills
- Social Media Marketing
- Event management and planning
- Organizational management and staff motivation
- Budgeting and Monetary Management
- Excellent written and verbal communication
- Broad understanding of and passion for the arts and cultural sector
- Creating and organizing SOP manuals
- Inventory Management
- Team and hospitality management
- Graphic design and branding management
- Training and Onboarding
- Expert Microsoft Office
- Experienced Canva user
- Surveillance Program Expert
- Expert in Customer Service
- Property Management and Leasing experience
- Team collaboration
- Data analysis
- Client relations
- Content creation
- Customer service
- Operations management
- Employee scheduling
- Performance evaluations
- Safety protocols and procedures
- Recruiting and hiring
Additional Work Experience
Fitness Trainer and Member Service Representative at Planet Fitness (March 2017-August 2018)
Front Desk Agent at Rosen Clarion Inn Lake Buena Vista (August 2013 - March 2015)
Sales Associate at S and K Menswear (January 2007 - June 2008)
Sales Associate at Bombay Company (July 2006 - January 2007)
Timeline
Business Support Manager
Massage Envy Augusta
08.2025 - Current
Site Director/Resident Services Director
NFC Amenity Management/Sentry Management
05.2022 - 06.2024
Business Manager
ZeroGravity Fitness
11.2018 - 04.2022
Guest Relations Coordinator & Lobby Manager
Rosen Inn at Pointe Orlando
03.2015 - 07.2017
Bachelor of Arts - Digital Communications And Media
Brenau University
Bachelor of Arts - English Literature, Minor in Practical Theology
Southeastern University