Iva Luther
Black River Falls,WI
Summary
Dynamic professional with extensive experience in customer service and training, notably at Pilot Flying J Travel Center. Prov
Professional retail worker with proven track record in managing cashier operations and customer service. Adept at leading teams to ensure smooth and efficient transactions, while maintaining high level of customer satisfaction. Known for strong team collaboration, adaptability to changing needs, and reliability. Skilled in cash handling, training, and conflict resolution.
Experienced with cash handling and customer service management. Utilizes leadership skills to drive team efficiency and maintain high customer satisfaction. Knowledge of training staff, resolving issues, and ensuring accurate transactions.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Overnight Lead Cashier
Pilot Flying J Travel Center
Black River Falls, WI
10.2022 - 12.2025
- Trained and mentored new cashiers on customer service best practices and system usage.
- Resolved customer inquiries and complaints promptly, maintaining high standards of service quality.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Streamlined the checkout process for faster service, leading to increased customer loyalty.
- Cashier/Maintenance/Deli trained
Front Desk Night Auditor
SureStay Plus Hotel by Best Western Lexington
Black River Falls, WI
12.2019 - 09.2022
- Managed front desk operations, ensuring seamless guest check-ins and check-outs.
- Resolved guest inquiries and complaints promptly, enhancing overall customer satisfaction.
- Collaborated with housekeeping to ensure room readiness and cleanliness for incoming guests.
- Trained new staff on front desk procedures and software systems, fostering team efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed reservations accurately, preventing overbooking situations and guaranteeing smooth guest arrivals.
- Logged wake-up call requests and set up automatic rings in system.
- Front desk/laundry/breakfast/housekeeping
Front Desk Night Auditor
AmericInn Hotel & Suites
Black River Falls, WI
08.2018 - 09.2019
- Monitored security protocols during night shifts, ensuring safety for guests and property.
- Logged wake-up call requests and set up automatic rings in system.
- Supported daytime staff by preparing necessary reports and documents for seamless shift transitions.
- Communicated effectively with other departments such as housekeeping, maintenance, and food and beverage services to meet guest needs efficiently.
- Assisted in maintaining a clean and welcoming front desk area, enhancing the guest experience.
- Improved guest satisfaction by efficiently handling check-ins and check-outs during overnight shifts.
- Trained and mentored staff on procedures, service standards and productivity strategies.
- Collaborated with housekeeping and maintenance teams to address guest room issues promptly, ensuring optimal guest experiences.
- Organized wake-up call requests diligently, ensuring timely execution for satisfied guests.
- Front desk/laundry/breakfast/housekeeping
Personal Care Worker
Care Partners of America, Country Terrace
Black River Falls, WI
12.2016 - 03.2018
- Assisted clients with daily living activities, ensuring comfort and dignity.
- Monitored patient vital signs and reported changes to nursing staff.
- Developed individualized care plans in collaboration with healthcare professionals.
- Trained new staff on caregiving protocols and best practices.
- Implemented safety measures to enhance client well-being during care tasks.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Provided safe mobility support to help patients move around personal and public spaces.
Lead Cook
Sunrise Family Restaurant
Black River Falls, WI
2006 - 2014
- Cook and Server
- Collaborated with front-of-house staff to ensure seamless service during peak hours.
- Maintained compliance with health and safety regulations, promoting a safe kitchen environment.
- Efficiently handled high-volume orders while maintaining superior food quality through precise execution of cooking methods.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Taught kitchen staff safety protocols and restaurant standards.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
GED -
Black River Falls Senior High
Black River Falls, WISkills
Care giving
Pos systems
Cooking/serving
Audit
Housekeeping
Customer service
Training and mentoring
Customer assistance
Point of sale operation
Cash handling
Cashier training
Manager support
Workplace safety
Issue resolution
Dependability
Opening and closing procedures
Staff training
Cash register maintenance
POS system proficiency
POS system operation
Heavy lifting
Care giving
Vitals/meds
Certification
CBRF
Med Certified
Drivers License
Servers license
Additional Information
Have some accounting
Have some factory work experience
(Northern Engraving, Ashley Furniture)
Also Fast Food Industry experience
Languages
English
Elementary
Timeline
Overnight Lead Cashier
Pilot Flying J Travel Center
10.2022 - 12.2025
Front Desk Night Auditor
SureStay Plus Hotel by Best Western Lexington
12.2019 - 09.2022
Front Desk Night Auditor
AmericInn Hotel & Suites
08.2018 - 09.2019
Personal Care Worker
Care Partners of America, Country Terrace
12.2016 - 03.2018
Lead Cook
Sunrise Family Restaurant
2006 - 2014
GED -
Black River Falls Senior High