Ivan A. Gaitan
Las Vegas,NV
Summary
Professional with strong foundation in process management and operational support. Proven track record of optimizing workflows and facilitating team collaboration to achieve results. Known for reliability and adaptability in dynamic environments. Proficient in process documentation, quality control and delivering results.
Overview
5
5
years of professional experience
Work History
Process Assistant
Amazon LAS6
01.2023 - Current
- Help support daily management of department duties, including allocating labor and assigning job duties.
- Ensure successful shift performance, through tracking, reporting, and feedback on associate performance.
- Collaborated with cross-functional teams to address process bottlenecks and improve overall productivity.
- Streamlined operational workflows to enhance efficiency in package processing and fulfillment.
- Analyzed performance metrics to identify areas for process improvement and implemented effective solutions thus made the top performing shift of the month on various occasions.
Process Guide
Amazon LAS6
10.2021 - 01.2023
- Regularly collaborates with Process Assistant and Area Manager to lead a team of 30+ associates in order to ensure all critical pull time deadlines are met.
- Team with supervisors of other departments to devise plans that cater to efficiency, quality, and safety in order to deliver results and meet all productivity goals
- Trained and mentored new team members on standard operating procedures.
Learning Ambassador
Amazon LAS6
09.2021 - 01.2023
- Prepared various new supervisors for their role in the pack department by coaching them on standard practices and in problem solve.
- Facilitated onboarding training for new employees, enhancing their understanding of operational processes.
- Great employee retention with associates that have been trained while developed and trained many associates to be top employees of the month.
- Coordinated cross-functional workshops to promote continuous improvement initiatives across departments.
Outbound Problem Solver
Amazon LAS6
07.2021 - 01.2023
- Mastered all components of problem solve including POPS, deep diving quality defects, tracking down long-dwelling shipments, conducting audits, and processing items that cannot be done through path
- Demonstrates bias for action by resolving quality errors to ensure kickout DPMO stays below the 15k threshold.
- Implemented process improvements to enhance operational efficiency within outbound logistics.
Fulfilment Center Associate
Amazon LAS6
08.2020 - Current
- Consistently ranks in the top 5% of packers amongst all shifts in regard to performance and quality and have been employee of the month on various occasions.
- Coordinated shipment processing to ensure timely delivery of customer orders.
- Oversaw daily workflows, ensuring adherence to performance standards and safety regulations.
Education
Associate degree - Business Management
College of Southern Nevada
Las Vegas, NV12.2023
Skills
- Bilingual in English and Spanish
- Proficient in Microsoft Office (Excel, Word, and PowerPoint)
- Data-driven research
- Process optimization
- Performance analysis
- Workflow streamlining
- Cross-functional collaboration
- Team leadership
- Training and mentoring
- Critical deadline management
Accomplishments
- Achieved Process Assistant of the month by excelling in shift metrics and quality while running the shift single handedly.
Timeline
Process Assistant
Amazon LAS6
01.2023 - Current
Process Guide
Amazon LAS6
10.2021 - 01.2023
Learning Ambassador
Amazon LAS6
09.2021 - 01.2023
Outbound Problem Solver
Amazon LAS6
07.2021 - 01.2023
Fulfilment Center Associate
Amazon LAS6
08.2020 - Current
Associate degree - Business Management
College of Southern Nevada