Gustavo Martinez

• Led shift startup by staffing associates efficiently, ensuring 100% coverage and optimal workflow in customer returns.
• Provided detailed floor health reports to managers, reducing decision-making time by 30%.
• Coached associates to improve rate compliance, increasing productivity by 20% and ensuring 95% of associates met or exceeded their goals.
• Contributed to the site achieving weekly performance targets, maintaining a 98% success rate through strategic planning and execution.
• Created spreadsheets in Microsoft Excel for record-keeping and reporting, improving data accuracy by 40% and reducing reporting time by 25%.
• Facilitated training sessions for associates on newly implemented processes, leading to a 30% improvement in process adherence and efficiency.
• Ensured smooth shift transitions by providing comprehensive handoff reports, reducing downtime by 15% and improving shift continuity.

• Drove 50% increase in trailer utilization (4K to 8K packages) while reducing trailer usage by 40%, optimizing operational costs and efficiency
• Achieved 95% early trailer release rate, exceeding standard release times while maintaining quality and safety benchmarks
• Engineered fluid loading process improvements resulting in 15% increased trailer volume capacity and enhanced operational throughput
• Implemented real-time labor tracking and performance management system, minimizing time-off-task through strategic coaching and workforce optimization
• Established hourly Critical Pull time and departure schedule communication protocols, ensuring cross-functional alignment and execution excellence
• Generated $27,000 in cost savings through strategic identification and elimination of nine underutilized trailers within two-month period
• Maintained 95% on-time departure rate (Scheduled departure time :245/Critical pull time:258), with 85% of delays attributed to non-operational external factors
• Instrumental in elevating facility to #1 ranking among line-haul Sort Centers and #12 among all North American Sort Centers

• Selected as a Learning Ambassador demonstrating strong leadership,coaching and training abilities
• Optimized Water Spider process achieving 95% on-time delivery within 3-minute targets; implemented and trained team on new workflow standards
• Revolutionized end-of-line operations by introducing innovative scanning methods, significantly reducing errors and enhancing team productivity
• Redesigned Bind and Flow processes to improve pallet preparation and transport efficiency, consistently meeting end-of-shift completion targets
• Led performance management initiatives through targeted coaching and metrics-driven feedback, resulting in measurable productivity improvements
• Developed and implemented comprehensive training programs for customer returns processing, emphasizing quality standards and safety protocols
• Executed strategic mentorship program for both new and experienced associates, driving performance excellence and professional development
• Created a high-performance culture through effective team building and clear communication strategies, elevating overall operational effectiveness
• Trained multiple associates in specialized Indirect roles, focusing on efficiency optimization and safety compliance, resulting in improved departmental performance metrics