Estefany Pineda

Experienced Process Assistant with 3 years experience in an Amazon SSD warehouse, trusted to lead daily execution of same-day operations. Proven ability to manage labor, monitor real-time metrics, coach associates, and resolve barriers to protect CPTs and service levels. Known for strong floor presence, clear communication, and ownership during high-volume and peak conditions.

Projects & Process Improvements

SSD CPT Reduction Initiative

• Led a project to reduce CPT misses by analyzing volume flow and dwell time using Excel tracking tools
• Identified bottlenecks during peak hours and implemented labor rebalancing and workflow adjustments
• Partnered with Area Managers and Problem Solve teams to improve same-day execution
• Resulted in improved on-time performance and reduced last-minute escalations

Labor Optimization & Productivity Tracking Project

• Developed Excel-based labor and productivity trackers to monitor UPH, headcount, and associate performance
• Used pivot tables and formulas to identify productivity gaps and support labor planning decisions
• Enabled leadership to make real-time staffing adjustments during high-volume SSD shifts

Associate Training & Engagement Improvement Project

• Supported onboarding and cross-training initiatives to improve associate flexibility across SSD processes
• Created standard work references and coaching plans using Microsoft Word and Excel
• Improved associate readiness and reduced performance defects during peak periods

Safety & Compliance Audit Support Project

• Assisted with safety audits and floor observations to ensure compliance with Amazon SOPs
• Tracked safety findings and corrective actions using Excel reporting tools
• Helped maintain audit readiness and reduce repeat safety defects