Tiffany Francis
Raleigh,NC
Summary
Customer service professional with 15+ years across multiple industries, including nonprofit service for underserved populations, remote inbound collections, and Amazon warehouse operations. Brings 5+ years of hands-on experience in high-volume warehouse operations, including packing, ship dock quality supervision, CPT compliance, quality control, associate training, and workflow optimization. Recognized for reliability, adaptability, and consistently meeting productivity, safety, and performance goals.
Overview
7
7
years of professional experience
Work History
Process Assistant
Amazon
03.2023 - 12.2025
- Oversaw palletize and allocations operations, managing real-time allocations and deallocations to support current and upcoming sorts.
- Ensured strategic associate placement on high- volume/heavier chutes to reduce package recirculation and protect CPT performance.
- Monitored and coached associates to meet or exceed rate and productivity metrics while maintaining quality and safety standards.
- Served as a Learning Ambassador, training new hires and transfer associates on safe work practices and multiple operational functions.
- Packed customer orders quickly and accurately in a fast-paced, high volume environment while meeting CPT and quality standards.
Incoming Collections Agent
Bread Financial
11.2022 - 03.2023
- Handled high-volume inbound calls from customers regarding past-due accounts while maintaining professionalism and compliance with company and regulatory guidelines.
- Provided clear explanations of account balances, payment options, and resolutions while delivering empathetic, customer-focused service.
- Demonstrated strong time management and self-discipline to maintain performance in a work-from-home setting.
Learning Ambassador
Amazon
04.2021 - 09.2022
- Trained and onboarded new hires and transfer associates on proper job functions, safety procedures, and productivity standards.
- Ensured strict adherence to safety, wellness, and compliance standards during training and daily operations.
- Collaborated with Operations and Learning teams to support smooth onboarding and cross-training efforts.
PT. Sales Advisor
H&M Hennes & Mauritz
04.2019 - 10.2020
- Maintained an organized, visually appealing sales floor in accordance with H&M brand and merchandising standards.
- Operated POS systems to process transactions accurately, including cash, card, and returns.
- Handled customer concerns professionally, resolving issues to ensure a positive shopping experience.
Education
GED -
NYSED
New York, NY04-2009
Skills
- Customer experience expert
- Inbound collections & account resolution
- Remote work productivity & time management
- High-volume call handling (remote environment)
- High-volume order packing
- Ship dock & palletize operations
- Allocation & deallocation supervision
- Team supervision & floor support
- Associate coaching & performance feedback
- Learning Ambassador / new hire training
- POS systems
- Microsoft Office
Timeline
Process Assistant
Amazon
03.2023 - 12.2025
Incoming Collections Agent
Bread Financial
11.2022 - 03.2023
Learning Ambassador
Amazon
04.2021 - 09.2022
PT. Sales Advisor
H&M Hennes & Mauritz
04.2019 - 10.2020
GED -
NYSED