Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ivan Aguilar-Duarte

Conklin

Summary

Dynamic Sales Associate Shift Manager at Wesco Inc, recognized for enhancing customer experiences through exceptional service and effective communication. Proven ability to collaborate with teams to exceed sales goals while training new staff. Bilingual in Spanish and English, adept at problem-solving and adapting to diverse groups, ensuring customer satisfaction and retention. I also have a great time teaching at my church, and can come up with great learning material.

Overview

2
2
years of professional experience

Work History

Sales Associate Shift Manager

Wesco Inc
02.2023 - Current
  • Assisted customers in product selection and provided exceptional service to enhance shopping experience.
  • Gained knowledge of store inventory and effectively communicated product features to clients.
  • Supported team in maintaining organized displays and ensuring merchandise was stocked accurately.
  • Processed transactions efficiently using point-of-sale system while ensuring customer data accuracy.
  • Collaborated with colleagues to achieve daily sales goals and improve overall team performance.
  • Adapted quickly to new products and promotions, keeping customers informed of current offers.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Education

High School Diploma -

Sparta High School
Sparta, MI

No Degree -

Kent Career Technical Center
Grand Rapids, MI

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • helping kids
  • teaching kids different ways to learn new assignments
  • Excellent people skills
  • Reliable and punctual
  • Verbal/written communication
  • Religious Education teacher assistant
  • great translation skill both Spanish and English
  • Adapt to diverse groups

Languages

Spanish
Native or Bilingual

Timeline

Sales Associate Shift Manager

Wesco Inc
02.2023 - Current

High School Diploma -

Sparta High School

No Degree -

Kent Career Technical Center

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