Ivan Alamos
South Elgin,IL
Summary
Accomplished Operations Supervisor with a proven track record at ADESA Chicago, enhancing operational efficiency and team productivity through expert task delegation and performance monitoring. Skilled in AutoIMS and proficient in Microsoft Office, I excel in fostering customer relations and ensuring safety. Bilingual and adaptable, I significantly contribute to continuous improvement and operational excellence.
Overview
5
5
years of professional experience
Work History
Lot Operations Supervisor
ADESA Chicago
Hoffman Estates, IL
10.2021 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Motivated and trained employees to maximize team productivity.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Interviewed and trained candidates for various operational positions.
- Worked directly with mechanic and detail shops to ensure units flowed through process efficiently and accurately.
- Assisted commercial department with service level agreements regarding stock-in and various other time critical task.
- Advised condition report department on cycle times and accuracy of damage reported items.
Lead Lot Assistant
ADESA Chicago
Hoffman Estates, IL
02.2021 - 10.2021
- Contributed to a safer work environment by promptly reporting any hazards or damaged vehicles.
- Streamlined the vehicle check-in process, contributing to a smoother workflow for sales staff.
- Contributed to overall team success through active participation in weekly meetings and sharing ideas for continuous improvement.
- Demonstrated exceptional attention to detail while inspecting incoming vehicles, ensuring accurate documentation of their condition.
- Demonstrated adaptability in learning various software systems utilized within the auctions operations.
- Collaborated with management to implement new lot layouts, maximizing space utilization and organization.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Provided excellent customer service when interacting with clients, helping to foster a positive dealership reputation within the community.
Check-In Clerk
ADESA Chicago
Hoffman Estates, IL
07.2019 - 02.2021
- Maintained updated knowledge of company policies and industry regulations to provide accurate information to guests.
- Maintained a clean, professional appearance of the check-in area to create a welcoming environment for all guests.
- Utilized strong communication skills when interacting with diverse clientele, ensuring clear understanding of their needs and expectations during the check-in process.
- Consistently met or exceeded performance goals related to reservation accuracy, customer service, and overall efficiency.
- Worked closely with dealer team to ensure all requested dealer units were photographed prior to sale.
Education
Elgin Community College
Elgin, ILSkills
- Operations Management
- Performance monitoring
- Task Delegation
- Team Training
- Safety oversight
- Customer Relations
- Bilingual (Spanish)
- Proficient in Microsoft Office
- Skilled in AutoIMS, AuctionTrac & ADESAcom
- Flexible & Adaptable
Timeline
Lot Operations Supervisor
ADESA Chicago
10.2021 - Current
Lead Lot Assistant
ADESA Chicago
02.2021 - 10.2021
Check-In Clerk
ADESA Chicago
07.2019 - 02.2021
Elgin Community College