Briheem Cole

Lot Operations & Vehicle Movement

• Supervise lot operations including staging, vehicle flow, numbering, and lot organization.
• Work hands-on with the lot team to keep vehicle movement efficient and sale-ready.
• Monitor and report lot damage; collaborate with Operations Manager on corrective actions.
• Partner with Recon, Factory, Fleet/Lease, and other departments to ensure vehicles are accurately processed and ready for sale.

Team Leadership & Staff Development

• Lead by example—actively working alongside the team and setting a high standard for professionalism, quality, and service.
• Recruit, select, train, and develop check‑in, inspection, sale lot drivers, lane captains, and other staff.
• Provide coaching, motivation, counseling, and discipline when needed.
• Conduct or support performance evaluations with input from Operational Excellence managers.

Operational Planning & Performance

• Plan and adjust staffing levels based on auction volume, sale schedules, and operational needs.
• Continuously monitor performance against KPIs; develop and execute action plans for improvement.
• Ensure compliance with auction policies, government regulations, and safety standards.

Customer Service & Relationship Management

• Interact directly with customers to resolve concerns related to check‑in, inspections, and vehicle movement.
• Provide high‑quality service and maintain professionalism with internal and external clients.
• Maintain a customer‑focused mindset across all team interactions.