Ivan Amezcua
Richland,WA
Summary
Accommodating and bilingual Customer Advisor who also has 6 years of sales experience which allows for an organic partnership of goal achievements and relationship building. Strong interpersonal skills with talents for relating and empathizing with individuals of varying personalities and walks of life. Proficient in numerous computer applications and software, including Salesforce. Highly motivated and driven to achieve set goals and targets.
Overview
9
9
years of professional experience
Work History
Advisor, Zillow Offers
Zillow Group
Seattle, WA
09.2018 - Current
- Guides and coaches sellers through process of selling their home through Z.O., while advocating for clients
- Annual 2021 contract metrics exceeded to 180%
- Sets expectations. answer questions, and coordinates in person appointments and conference calls
- Annual 2021 partner lead metrics exceeded to 200%
- Communicates and builds relationships with team managers and product management to hep shape product improvements and standard operating procedures
- Exceeds metrics in variety of areas including home evaluation appointments, signed contracts and agents transfers
- Obtained Real Estate license, completed 90+ hours of Real Estate coursework
- Onboards new hires through variety of methods, including shadowing and mentoring as subject matter expert and senior rep
- Maintain high customer experience through inbound/outbound communication
Corporate Account Manager
Gold's Gym
Richland, WA
09.2015 - 09.2018
- Negotiated profitable proposals with major local companies, securing long-term accounts
- Coordinated full sales lifecycle from proposal development to closings and follow-up
- Developed and grew territory revenue growth by 110% in first year
- Kept detailed records of daily activities through online customer database
- Contributed to team objectives in fast-paced environment
- Led sales team to stay consistent with 60+ cold calls per day and consistent follow-up with warm leads
- Secured competitor business via strategic marketing, service programs and promotions
- Prepared and deliver customer sales quotes
Polysomnographic Technologist
Trios Heath
Richland, WA
03.2013 - 09.2015
- Explained study procedures, findings and diagnoses to patients to promote understanding of disorders and recommended treatments
- Documented routine observations to facilitate scoring and interpretation of polysomnographic results
- Operated polysomnography equipment to record electrical activity of brain waves and other physiological variables
- Studied polysomnograms to recognize abnormal respiratory patterns and arrhythmias
- Managed busy schedule with over 10 patients every week
Education
High School Diploma -
Hermiston High School
Hermiston, OR06.2007
Skills
- Real Estate advisory
- Customer Accounts Management
- Schedule Coordination
- Lead Generation
- Cold Calling
- Sales strategy
- Salesforce Proficiency
- Client service optimization
- Customer Relations
- Documentation coordination
- Interpersonal Skills
- Highly Professional
Languages
Spanish
Native or Bilingual
Timeline
Advisor, Zillow Offers
Zillow Group
09.2018 - Current
Corporate Account Manager
Gold's Gym
09.2015 - 09.2018
Polysomnographic Technologist
Trios Heath
03.2013 - 09.2015
High School Diploma -
Hermiston High School