Ivan Arriaga
Sealy,TX
Summary
Resourceful Shift Supervisor with experience in managing teams, overseeing operations, and implementing effective strategies to build capability and close gaps that arise. Skilled in promoting productivity, ensuring quality control, and fostering positive work environments. Lead though the saying of "With positive intent in mind". Notably improved operational efficiency and team cohesion in previous roles. Possess strong leadership skills, adept at problem-solving and conflict resolution. Committed to foster an environment in which all partners are seen, heard, and uplifted. Eager to challenge the status quo and embark on this new journey and further help nurture the limitless possibilities of human connections.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Starbucks
Brenham, TX
08.2023 - Current
- Identified needs of customers promptly and efficiently.
- Ensured compliance with health and safety regulations to provide a safe workplace.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Assessed operations and adjusted scheduling to maximize productivity.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Utilized POS systems efficiently for order processing and inventory management.
- Served as a role model for other employees by demonstrating professional behavior at all times.
Registered Dental Assistant
Mason Park Dental
Katy, TX
04.2023 - 08.2023
- Assisted in dental procedures, such as scaling and root planing.
- Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Reviewed medical histories with each patient before beginning a new course of treatment.
Barista / Shift Supervisor
Starbucks
Sealy, TX
08.2019 - 04.2023
- Managed cash handling procedures, ensuring accuracy in transactions and deposits.
- Resolved customer complaints in a timely manner while maintaining a professional attitude at all times.
- Supervised daily operations, maintaining high standards of cleanliness and organization.
- Delegated work to staff, setting priorities and goals.
- Fostered a team-oriented environment, encouraging collaboration and effective communication.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Cashier
Praseks Family Smokehouse
Sealy, TX
01.2019 - 08.2019
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Learned roles of other departments to provide coverage and keep store operational.
Education
Bachelor of Arts - Organizational Leadership - (Project Management)
Arizona State University Online
Tempe, AZCertificate - Dental Assisting
Houston Dental Assistant School
Katy, TX03-2023
Associate of Science - Education
Blinn College
Brenham, TXHigh School Diploma -
Sealy High School
Sealy, TX05-2021
Skills
- Shift reporting/documentation
- Strategic planning
- Cash handling expertise
- Staff motivation, coaching with empathy
- Conflict resolution techniques
- Inventory management
- Uplifting leadership to build capability
- Barista training
- Business Operations
Affiliations
- Active Community Champion/ Volunteer
( Park Clean Up - College Station, TX)
( Stephen F. Austin Fall Forest Fest - San Felipe, TX)
( Beach Clean Up - La Porte, TX)
Languages
English
Native/ Bilingual
Spanish
Professional
Accomplishments
- Barista Champion (North American Competition 2024)- Won district level and advanced to area, placed 2nd place. I created and presented unique signature beverages as well as led coffee tastings. I wanted to push myself out of my comfort zone and embark on this fun journey of connections, networking, and experiences.
- Partner of the Quarter Dec. 2021 ( Sealy Starbucks)
- Partner of the Quarter Oct. 2024 (Brenham Starbucks)
Timeline
Shift Supervisor
Starbucks
08.2023 - Current
Registered Dental Assistant
Mason Park Dental
04.2023 - 08.2023
Barista / Shift Supervisor
Starbucks
08.2019 - 04.2023
Cashier
Praseks Family Smokehouse
01.2019 - 08.2019
Bachelor of Arts - Organizational Leadership - (Project Management)
Arizona State University Online
Certificate - Dental Assisting
Houston Dental Assistant School
Associate of Science - Education
Blinn College
High School Diploma -
Sealy High School
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