BEDELU GETAHUN
Supplus Transportation Metropolis Company
Euless,TX
3
Languages
8
years of professional experience
Results-driven Shift Supervisor with extensive experience in team leadership and operations management. Proven ability to enhance productivity, enforce workplace safety, and cultivate a positive work environment.
Work History
Shift Supervisor
7 Years 9 Months- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Coordinated shift schedules to optimize labor allocation and maintain service levels.
- Trained and mentored new team members on operational procedures and best practices.
- Implemented process improvements that enhanced productivity and reduced downtime.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Education
Associate of Science - Computer Science
Associate of Science - Businesses Administration
Skills
Shift documentation
Staff scheduling
Shift reporting
Shift paperwork completion
Team management
Safety awareness
Team leadership
Staff supervision
Staff motivation
Policy enforcement
Conflict resolution techniques
Verbal communication
Adaptability
Accomplishments
- 2009 & 2008-Achieved outstanding performance through effectively helping with the employee and management.
- 2017 -110% Airserv award and its clients
- 2021- Certification of Excellence for outstanding performance and last contribution on best all around
- 2022- Employee of the year
- 2022- DFW Airport Excellence in Customer Service Award
2022- DFW Airport Excellence Awards
This is the award which select every year for outstanding customer experience for every vender in DFW Airport.
Languages
Amaharic
Native or Bilingual
English
Professional Working
Arabic
Limited Working
Timeline
Shift Supervisor
Supplus Transportation Metropolis Company
11.2018 - CurrentRead More
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