Thomas Conteh
Hyattsville,MD
Summary
Reliable Shift Leader with 29 years in the security industry. As a management professional, highly skilled in overseeing daily operations and ensuring seamless shift transitions. Possesses a strong focus on team collaboration and achieving results, reliably adapting to changing needs. Key strengths include conflict resolution and staff training, valued for reliability and flexibility.
Overview
3
3
Languages
1
1
Certification
30
30
years of professional experience
Work History
DC/MD Armed Shift Supervisor
Allied Universal Security Services
06.2009 - Current
- Demonstrated self-motivation by consistently meeting personal goals.
- Displayed excellent communication skills by effectively conveying information verbally and in writing.
- Executed tasks independently while also collaborating effectively within team settings.
- Showcased ability to learn quickly by adapting to new tasks and environments.
- Managed time effectively to ensure all tasks were completed before deadlines.
- Pursued learning opportunities to enhance skills and knowledge continuously.
- Contributed to team success by providing support and guidance to colleagues.
- Performed efficiently in fast-paced environments by prioritizing tasks effectively.
Operations Manager
Dollar Thrifty Automotive Group
04.2003 - 04.2023
- Led cross-functional teams to enhance customer engagement and satisfaction initiatives. Developed and implemented process improvements to streamline operations and reduce response times.
- Coordinated training programs to elevate team performance in delivering exceptional customer experiences.
- Coordinated staffing schedules, optimizing resource allocation for peak periods without compromising service quality.
- Established performance and service goals and held associates accountable for individual performance.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Armed/Driver Guard
Dunbar Armored Security Inc.
02.1997 - 06.2003
- Conducted responsible operation of armored vehicles, following all regulations to guarantee protection during transit of valuable cargo.
- Secured company assets during transportation through diligent adherence to established security protocols and procedures.
- Secured cash transit routes through meticulous planning and comprehensive risk assessment.
- Supervised and operated armored vehicle systems, guaranteeing optimal security during transport missions.
- enhanced route planning methodologies through GPS navigation systems, decreasing travel time and fuel usage.
Education
Bachelor of Arts - Federal Emergency Management
Excelsior College
Albany, NY05.1999
High School Diploma -
Saint Francis Secondary School
MAKENI, SL01.1996
Skills
- Incident reporting
- Asset protection
- Schedule management
- Inventory control and record keeping
- Employee training
- Mentorship
- Staff development
- Staff motivation
- Workplace safety
- Shift documentation
- Resource allocation
- Regulatory compliance
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Increased sales by 20% by coaching department managers on new merchandising standards.
- Supervised team of 23 staff members.
- Managed a store that exceeded company expectations in every category during the third quarter.
Certification
- DC Armed SPO /MD Armed Lieutenant
06-30-2026 /06-30-2028
- Licensed DC Conceal Carry Permit
Expiration 08-27-2027
Maryland Guard
Expiration: 06-30-2028
Utah Conceal Carry Permit “Commonwealth States” Expiration: 5-22-2027
CPR & First Aid Expiration: 04-17-2027
OC Spray, Baton, & Handcuffing…. Expiration 2-25-2027.
Languages
English
Professional Working
Creole
Native or Bilingual
Temne
Native or Bilingual
Timeline
DC/MD Armed Shift Supervisor
Allied Universal Security Services
06.2009 - Current
Operations Manager
Dollar Thrifty Automotive Group
04.2003 - 04.2023
Armed/Driver Guard
Dunbar Armored Security Inc.
02.1997 - 06.2003
Bachelor of Arts - Federal Emergency Management
Excelsior College
High School Diploma -
Saint Francis Secondary School