Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trevar Alfonso

Saucier,MS

Summary

Customer service professional with a strong background in problem resolution and client satisfaction enhancement. Experienced in team management and process improvement initiatives that increase productivity. Proven ability to build customer relationships and drive sales growth through effective communication and sales strategies. Skilled in overseeing daily operations, managing staff schedules, and resolving customer issues while promoting team collaboration and operational efficiency.

Overview

4
4
years of professional experience

Work History

Shift Leader

Slim Chickens
Biloxi, Mississippi
12.2024 - Current
  • Supervised team members to ensure efficient shift operations.
  • Managed inventory levels and conducted regular stock checks.
  • Trained new staff on company policies and procedures.
  • Resolved customer complaints to enhance service quality.
  • Monitored safety compliance and maintained a clean workspace.
  • Assisted in implementing process improvements for daily tasks.
  • Communicated with management regarding operational challenges and staff needs.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.

Salesperson

Mandal Buick GMC
Biloxi, Mississippi
12.2023 - 11.2024
  • Assisted customers in selecting products to meet their needs.
  • Built relationships with customers to enhance shopping experience.
  • Educated customers on product features and benefits during interactions.
  • Developed key customer relationships to increase sales.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.

Busser

Shaggys Restaurant
04.2023 - 10.2023
  • Reset and cleaned tables quickly to prepare for new customers.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.

Server

Sonic
08.2022 - 01.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Host

Patio Restaurant
05.2022 - 07.2022
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked here for a summer job.

Barista

Barns And Nobles
01.2022 - 06.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.

Lifeguard

Gulf Island Waterpark
05.2021 - 08.2021
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Provided friendly customer service to guests and addressed concerns.
  • Monitored safety of guests in and around swimming pool.
  • Attentively monitored swimmers to identify distress.
  • Worked here for a summer job.


Education

High School Diploma -

Homeschooled
N/A
05.2024

Some College (No Degree) - IT Network Security

COTK College
Mandeville, LA

Skills

  • Staff supervision and team leadership
  • Customer complaint resolution
  • Relationship management
  • Sales strategies
  • Problem solving
  • Time management
  • Effective communication
  • Adaptability
  • Shift documentation

Timeline

Shift Leader

Slim Chickens
12.2024 - Current

Salesperson

Mandal Buick GMC
12.2023 - 11.2024

Busser

Shaggys Restaurant
04.2023 - 10.2023

Server

Sonic
08.2022 - 01.2023

Host

Patio Restaurant
05.2022 - 07.2022

Barista

Barns And Nobles
01.2022 - 06.2022

Lifeguard

Gulf Island Waterpark
05.2021 - 08.2021

High School Diploma -

Homeschooled

Some College (No Degree) - IT Network Security

COTK College

Similar Profiles

CREATE PROFILE
Trevar Alfonso
Want your own profile? Build for free at Resume-Now.com