Felisha Felix
Orlando
Summary
Dedicated professional offering customer service expertise combined with detail-oriented nature and excellent time-management skills. Organized and dependable with great problem-solving skills and self-directed attitude. Committed to maintaining high levels of professionalism in all interactions.
Overview
10
10
years of professional experience
Work History
Shift Leader
Dunkin' Donuts
Orlando, FL
10.2022 - Current
- Trained and mentored new staff on service protocols and food safety standards.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Cashier/Stocker
Walmart
Orlando, FL
05.2020 - 09.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in maintaining accurate cash drawer balances during shifts.
- Collaborated with team members to ensure smooth store operations and inventory management.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Customer Service Representative
Beauty Exchange Beauty Supply
Orlando, FL
01.2019 - 06.2019
- Increased beauty product sales by providing personalized consultations and recommendations to clients.
- Developed strong customer relationships, resulting in repeat business and increased loyalty.
- Maintained product displays and stock levels, supporting store organization and cleanliness
Call Center Representative
Vision Research Inc.
Orlando, FL
06.2017 - 08.2018
- Exceeded daily outbound call quotas while maintaining high levels of customer satisfaction and engagement.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Implemented systems and procedures for accurate data collection and reporting.
Park Operations Hostess
Aquatica, Seaworld
Orlando, FL
03.2016 - 03.2017
- Provided exceptional guest service by greeting and assisting visitors throughout park areas.
- Demonstrated knowledge of park attractions to inform guests about features and events.
- Collaborated with team members to efficiently handle guest inquiries and resolve issues.
- Managed park cleanliness and organization to enhance guest experience and safety.
Education
High School Diploma -
Evans High School
Orlando, FLSkills
- POS system operation
- Cash handling
- Inventory counts
- Upselling techniques
- Shift documentation
- Team leadership
- Safety processes and procedures
- Problem-solving
- Conflict resolution
- Customer service focus
Timeline
Shift Leader
Dunkin' Donuts
10.2022 - Current
Cashier/Stocker
Walmart
05.2020 - 09.2022
Customer Service Representative
Beauty Exchange Beauty Supply
01.2019 - 06.2019
Call Center Representative
Vision Research Inc.
06.2017 - 08.2018
Park Operations Hostess
Aquatica, Seaworld
03.2016 - 03.2017
High School Diploma -
Evans High School