Ivan Avila
McAllen,TX
Summary
Dynamic Sales and Marketing Representative with a proven track record at Spectrum, excelling in problem-solving and customer engagement. Recognized for exceeding sales targets through effective communication and strategic marketing initiatives. Adept at training and motivating staff, fostering a collaborative environment that drives results and enhances brand loyalty.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Sales and Marketing Representative
Spectrum
Pharr, TX
05.2025 - Current
- Developed and implemented targeted marketing strategies to enhance brand awareness and drive customer engagement.
- Collaborated with cross-functional teams to optimize sales processes and improve customer acquisition efforts.
- Analyzed market trends and competitor activities to inform strategic decision-making and identify growth opportunities.
- Trained new team members on product knowledge, sales techniques, and customer service best practices.
- Created detailed reports on sales performance metrics to support data-driven management decisions.
- Managed client relationships through regular communication, ensuring high levels of satisfaction and retention.
- Exceeded quarterly sales targets through diligent follow-ups, customer-focused solutions, and persuasive negotiation skills.
- Consistently met or exceeded monthly quotas by adopting a proactive approach to lead generation, relationship management, and closing deals.
- Collaborated with leadership to identify marketing and communication needs for team and stakeholders.
Customer Service Representative
Teleperformance
McAllen, TX
10.2023 - 05.2025
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Improved resolution time with effective problem-solving for customer complaints.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Representative
Citibank
San Antonio, TX
06.2022 - 04.2023
- Streamlined checkout processes, reducing wait times for customers during peak hours.
- Analyzed feedback trends to improve service delivery and product offerings.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Retail Sales Associate
Nike
McAllen, TX
07.2021 - 06.2022
- Delivered exceptional customer service, enhancing overall shopping experience and fostering brand loyalty.
- Maintained product knowledge, effectively assisting customers with selection and inquiries.
- Processed transactions accurately using point-of-sale systems, ensuring seamless customer check-out experiences.
- Organized merchandise displays to align with seasonal promotions, driving engagement and sales growth.
- Collaborated with team members to achieve store goals, optimizing workflow and efficiency during peak hours.
- Trained new associates on operational procedures and customer service standards, promoting a cohesive team environment.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
Customer Service Representative
TTEC
McAllen, TX
10.2019 - 03.2020
- Addressed customer complaints with empathy, fostering positive relationships.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Lineman
A&M Construction Co
Weslaco, TX
02.2017 - 11.2019
- Installed and maintained overhead and underground electrical distribution systems.
- Conducted routine safety inspections of tools and equipment to ensure compliance.
- Collaborated with team members to troubleshoot electrical issues efficiently.
- Operated heavy machinery, including bucket trucks and digger derricks, safely and effectively.
- Assisted in the training of junior linemen on safety protocols and operational procedures.
- Led project teams in the installation of new power lines, ensuring timely completion.
- Removed old poles and hardware and replaced with new equipment.
Customer Service Representative
Target
Mission, TX
09.2017 - 02.2018
- Resolved customer inquiries efficiently, enhancing satisfaction and retention.
- Assisted in training new team members on service protocols and systems.
- Utilized POS systems to process transactions accurately and swiftly.
- Collaborated with team to implement promotional strategies, driving sales growth.
- Maintained organized merchandise displays, ensuring optimal shopping experiences for guests.
- Responded to customer requests for products, services, and company information.
Education
No Degree - Business Management
South Texas College
McAllen, TXHigh School Diploma -
James Nikki Rowe
McAllen, TX05.2017
Skills
- Problem-solving
- Time management
- Excellent communication
- Cash handling
- Multitasking Abilities
- Reliability
- Adaptability and flexibility
- Networking skills
- Problem-solving aptitude
- Staff training and motivation
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Sales and Marketing Representative
Spectrum
05.2025 - Current
Customer Service Representative
Teleperformance
10.2023 - 05.2025
Customer Service Representative
Citibank
06.2022 - 04.2023
Retail Sales Associate
Nike
07.2021 - 06.2022
Customer Service Representative
TTEC
10.2019 - 03.2020
Customer Service Representative
Target
09.2017 - 02.2018
Lineman
A&M Construction Co
02.2017 - 11.2019
No Degree - Business Management
South Texas College
High School Diploma -
James Nikki Rowe