Ivan Baker
Glendale,AZ
Summary
Strategic and detail-oriented 401(k) plan administrator with a proven track record in onboarding, enhancing, and managing complex retirement plans for diverse clients. Expertise in fostering robust client relationships while effectively administering both qualified and non-qualified plans. Skilled in navigating competing priorities to achieve objectives set by senior leadership, while managing office environments and coordinating administrative tasks to align with organizational goals. Strong organizational skills and effective communication enhance team productivity, complemented by a history of implementing efficient processes that uphold high standards of operational excellence.
Overview
22
22
years of professional experience
1
1
Certification
Work History
SENIOR CLIENT RELATIONSHIP ADMINISTRATOR
Vanguard/Infosys, Scottsdale AZ
Scottsdale, AZ
10.2006 - 10.2025
- Led the daily financial operations for intricate 401k and non-Qualified Plans at Vanguard/Infosys.
- Reviewed complex plan setups to automate and streamline where appropriate.
- Worked with both internal and external clients to ensure plan compliance and satisfaction with plan administration.
- Onboarded new clients into Vanguard by supporting setup, documentation, and the transition processes.
- Managed complex correction processes for plan sponsors to maintain regulatory compliance and accuracy.
- Ran meetings with internal/external clients on complex topics and situations.
- Conducted internal and legal/regulatory audits to ensure compliance with the plan document and applicable government regulations.
- Created procedures for the Vanguard/Infosys Client Administration Department.
- Delivered detailed reports to stakeholders, ensuring transparency and accuracy.
- Onboarded, trained, and coached new team members.
- Served as the department’s primary resource for non-qualified plan expertise.
- Reviewed plan setups and recommended enhancements to improve automation, efficiency, and overall plan performance.
- Streamlined office operations, enhancing workflow efficiency through process optimization.
CLIENT RELATIONSHIP ASSOCIATE
Vanguard
Scottsdale, AZ
08.2003 - 10.2006
- Held my Series 6 and 63 licenses.
- Trained and mentored new associates.
- Assisted High Net Worth Clients with questions on complex retirement and non-retirement accounts.
Education
BACHELOR OF ACCOUNTANCY -
Arizona State University
01-2003
Skills
- Data analytics & reporting
- Relationship management
- Audit & compliance
- Microsoft Excel
- Analytical problem solving
- Strong written & verbal communication
- Time & priority management
- Customer service
- Attention to detail
- Recordkeeping and file management
- Documentation and reporting
- Conflict resolution
Certification
- Licensed Held Series 6 and 63- From 2003 to 2008
Timeline
SENIOR CLIENT RELATIONSHIP ADMINISTRATOR
Vanguard/Infosys, Scottsdale AZ
10.2006 - 10.2025
CLIENT RELATIONSHIP ASSOCIATE
Vanguard
08.2003 - 10.2006
BACHELOR OF ACCOUNTANCY -
Arizona State University