Ivan Barrera
Orange,CA
Summary
Dedicated professional with a strong reliable work ethic, communication skills, deeply emotional and understanding skill set in listening to others and helping out of sheer will, and proven team collaboration skills. Experienced in enhancing program efficiency and promoting positive interactions to improve overall team productivity; as well as always remaining respectful to others; demonstrating great writing and oral skills, and very fluent in bilingualism: English and Spanish.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Substitute Program Leader
Think Together, Inc
Santa Ana, CA
08.2025 - Current
- Contributed to strategic planning sessions, aligning program goals with organizational mission and vision.
- Promoted a positive work environment by cultivating open communication channels within the team and addressing concerns promptly.
- Implemented well-received activities and events.
- Improved program efficiency by streamlining processes and implementing best practices.
- Established strong relationships with stakeholders, fostering collaboration and support for program initiatives.
- Designed innovative training materials, enhancing the learning experience for participants and promoting skill development.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project cycles.
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.
- Observed and assessed classroom activities to verify conformity with quality standards.
- Stayed current on guidelines to maintain compliant program operations.
Customer Service Representative/Guest Advisor
GameStop
Santa Ana, CA
09.2021 - 02.2024
- Collaborated with team members to improve workflow and reduce service wait times.
- Trained new employees on customer service protocols and operational procedures.
- Managed inventory levels, ensuring stock availability for customer demands and promotional events.
- Developed strategies to enhance customer satisfaction based on feedback analysis.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Delivered prompt service to prioritize customer needs.
ON-SITE RESPID WORKER
24hr Homecare
Irvine, CA
08.2020 - 08.2021
- Implemented efficient scheduling practices to optimize caregiver assignments.
- Provided compassionate companionship, enhancing clients' emotional well-being.
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Provided on-site home oversight and care for entrusted clients working with me.
- Provided transportation for families amid the rising then COVID-19 PANDEMIC.
Education
Bachelor of Arts - Theatre Arts/Acting For Film And TV
California State University, Fullerton
Fullerton, CA05-2027
Associate of Arts - Liberal Arts: Arts, Humanities, And Communication
Santiago Canyon College
Orange, CA06-2019
High School Diploma -
El Modena High School
Orange, CA06-2011
GED -
Santiago Charter Middle School
Orange, CA06-2007
GED -
Esplanade Elementary School
Orange, CA06-2005
Skills
- Customer focus
- Staff coordination
- Positive interactions
- Supervision and oversight
- Team collaboration
- Interpersonal communication
- Critical thinking
- Classroom management
- Curriculum development
- Staff supervision
- Progress monitoring
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Parental communication
- Team building
- Task prioritization
- Self motivation
- Health and safety regulations
- Interpersonal skills
- Conflict resolution
- Professionalism
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Avid Reader
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Cooking
- I enjoy helping others and giving back to the community
- Music
- Watching Movies and TV Shows
- I like looking at the stars and learning about constellations
- Outdoor Recreation
- I enjoy cooking for friends and family gatherings
- Astrology
- Historical Exploration
- Reading
- Video Gaming
- Acting and Theater
- Wine Tasting
- Creative Writing
- Running
- Independent Movie Buff/Enthusiast
- Independent Bodybuilding Enthusiast/Apparel Provider
Timeline
Substitute Program Leader
Think Together, Inc
08.2025 - Current
Customer Service Representative/Guest Advisor
GameStop
09.2021 - 02.2024
ON-SITE RESPID WORKER
24hr Homecare
08.2020 - 08.2021
Bachelor of Arts - Theatre Arts/Acting For Film And TV
California State University, Fullerton
Associate of Arts - Liberal Arts: Arts, Humanities, And Communication
Santiago Canyon College
High School Diploma -
El Modena High School
GED -
Santiago Charter Middle School
GED -
Esplanade Elementary School