Ivan Batres
Los Angeles,CA
Summary
Dedicated and results-driven professional with extensive experience in management. Proficient in overseeing customer relations, sales team performance, and daily operations. Seeking to leverage my management skills in a dynamic environment.
Overview
8
8
years of professional experience
Work History
Branch Manager
Hertz
Los Angeles, CA
03.2019 - Current
- Managed day-to-day operations of a busy car rental location, ensuring a smooth, efficient rental experience for customers.
- Oversaw a team of rental agents, and customer service representatives, providing leadership, training, and ongoing performance evaluations.
- Directed vehicle fleet management, including car maintenance schedules, fleet availability, and vehicle rotations, ensuring high levels of vehicle availability and customer satisfaction.
- Monitored and optimized key performance metrics, such as rental rates, fleet utilization, customer feedback, and revenue generation.
- Ensured compliance with corporate policies, safety standards, and local regulations, maintaining an organized, customer-centric work environment.
- Developed and implemented local marketing and customer retention strategies, driving increased bookings and repeat business.
- Handled escalated customer issues and complaints with professionalism and efficiency, consistently maintaining a high customer satisfaction rating.
- Managed budgeting and financial performance, focusing on cost controls and profitability improvement strategies.
- Coordinated with regional and corporate offices for reporting, fleet acquisition, and new initiatives.
Assistant Used Car Manager
Subaru Of Santa Monica
Santa Monica, CA
04.2017 - 02.2019
- Lead and manage dealership operations, ensuring efficient vehicle management, sales, and customer service.
- Oversee the procurement and management of car inventory, ensuring vehicles are in stock and well-maintained for optimal sales potential.
- Analyze sales metrics to set and achieve sales targets, increasing monthly sales by 20% over the last two years.
- Maintain strong relationships with vendors, and clients to optimize dealership performance.
Education
BBA - Business Administration
California State University - Dominguez Hills
Carson, CA05-2017
Skills
- Relationship Building
- Sales professional
- Customer Service
- Sales Development
References
References available upon request.
Timeline
Branch Manager
Hertz
03.2019 - Current
Assistant Used Car Manager
Subaru Of Santa Monica
04.2017 - 02.2019
BBA - Business Administration
California State University - Dominguez Hills
Similar Profiles
Felipe SanchezFelipe Sanchez
Branch Manager at HertzBranch Manager at Hertz
Justin WimerJustin Wimer
Manager at HertzManager at Hertz
John LindseyJohn Lindsey
Operations Manager at HertzOperations Manager at Hertz
ALEX MOLLALEX MOLL
Corporate Sales Account Manager at HertzCorporate Sales Account Manager at Hertz
Steve SobelSteve Sobel
VP OF CREATIVE DEVELOPMENT/Lead Copywriter at Critical Content/SK Global GroupVP OF CREATIVE DEVELOPMENT/Lead Copywriter at Critical Content/SK Global Group