IVAN CAY
West Grove,PA
Summary
Current Union Electrician with background experience working in Retail for Apple and in the Corporate Sector for Amtrak. Dependable Electrician skilled in performing preventive and regular maintenance work on electrical systems. Adapts to new technology and concepts. In-depth knowledge of generators, transformers and circuit breakers. Punctual and hardworking individual dedicated to cultivating excellent relationships with clients with background in electrical wiring, installation and repair. Skilled in diagnosing and resolving electrical issues with swiftness and accuracy. Reliable and committed to delivering highest standards of safety and quality.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Journeyman Electrician
I.B.E.W Local Union 313
2016.04 - Current
- Directed full time crew of electricians in daily operations at a refinery
- Planned staff schedules to adequately provide manpower coverage
- Maintained time sheets, staff productivity records, inventory, permit documentation and project progress reports
- Determined stock supply and need for replenishment depending on project and usage rates
- Ordered parts and materials from outside suppliers
- Ensured ample inventory was available each day so that projects were not delayed due to material shortages
- Researched, identified, and resolved inventory discrepancies
- Dismantled antiquated existing water treatment plant and installed updated electrical power system for a new water facility plant
- Promoted from apprentice to perform electrical related wiring and installation for industrial and commercial construction.
Genius
Apple Retail store
2013.09 - 2015.06
- Provide diagnostics on computers: determine whether computer has hardware and/or software issue
- Provide service needs such as data transfers, hardware repairs, and software support
- Repair all hardware and software problems for all apple computers
- Educate owners of computer components awareness and importance of backing up their data from computer, to prevent data loss in the future.
Mobile Technician and Training Facilitator
Apple Retail store
2012.01 - 2013.09
- Run diagnostic on mobile device to indicate whether if it's hardware or software issue
- Training on One-to-One members on apple machines, application use, and general use.
- Delivered exceptional customer service through clear communication and empathy during challenging situations.
- Streamlined repair processes with implementation of new diagnostic tools and techniques.
- Developed customized solutions when standard fixes were insufficient, showcasing adaptability in problem-solving capabilities.
Sales
Apple Retail store
2011.03 - 2012.12
- Pro-actively assist customers in equipment and supply purchases to include both home users and corporate purchases
- Recognize customer's needs and recommend suitable packages accordingly
- Work both within team environment and on ore one-on-one situations
- Often work extended, unsocial hours as well as holidays
- Communication style will vary to suit customer as individual
- Perform this function both on sales floor using face-to-face communication and phone support.
Customer Service Representative
Amtrak
2011.02 - 2011.09
- Assisted traveling public in obtaining tickets and checking baggage
- Provided information to passengers regarding train schedules, gate locations and directions
- Escorted customers to various destinations
- Completed general maintenance projects to include painting, installing signage, and minor repairs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Assisted Project Manager
Amtrak
2011.09 - 2014.01
- Consolidated and coordinated information regarding employee uniforms using Excel spreadsheets utilizing formula and pivot tables
- Recognized significant cost savings for the company by identifying employees with outstanding uniform balances corporate wide
- Processed uniform orders on behalf of Transportation and Operations
- Updated inventory counts and ensures all required transactions were recorded
- Placed uniform orders when inventory was low
- Worked outside required hours to take online training courses to advance excel skill set
- Communicated with teams and individuals from various locations within the US.
Asbestos Supervisor
Amtrak
2010.02 - 2011.02
- Coordinated and managed safe removal of asbestos from passenger rail cars
- Successfully completed inventory audits to prevent stock shortages and outages and ordered supplies
- Coordinated and conducted cycle counts and physical inventory procedures.
- Stayed informed on the latest developments in asbestos abatement technology and regulatory requirements, ensuring that all projects were completed to the highest professional standards.
- Managed multiple projects simultaneously, prioritizing tasks based on deadlines and project requirements.
- Addressed any unforeseen challenges during the course of a project quickly and efficiently, or minimizing delays.
Journeyman Electrician
Amtrak
2009.04 - 2010.11
- Responsible for preventive maintenance, troubleshooting and repairs to Amtrak passenger cars to include lighting systems, refrigeration, communication systems, heat, and air conditioning, 480-volt train line and automatic door systems
- Read and interpreted AC/DC wiring diagrams, electronic schematics, and basic electronic diagrams
- Adhered to process of inspecting, diagnosing symptoms, repairing, and reinstalling equipment
- Successfully completed electrical repairs, maintenance, and inspection activities in accordance with Amtrak Standard Maintenance Procedures and FRA guidelines.
Journeyman Electrician
I.B.E.W Local Union 313
2005.05 - 2009.01
- Directed full time crew of electricians and apprentices in daily operations at a refinery
- Planned staff schedules to adequately provide manpower coverage
- Maintained time sheets, staff productivity records, inventory, permit documentation and project progress reports
- Determined stock supply and need for replenishment depending on project and usage rates
- Ordered parts and materials from outside suppliers
- Ensured ample inventory was available each day so that projects were not delayed due to material shortages
- Researched, identified, and resolved inventory discrepancies
- Dismantled an antiquated existing water treatment plant and installed an updated electrical power system to the new plant
- Promoted from apprentice to perform electrical related wiring and installation for industrial and commercial construction.
Education
Amtrak Asbestos Supervisory Training
Delaware09.2011
Certify in Electrical Project Supervision - Electrcial
National Electrical Contractors Association
Delaware05.2006
Graduated - Electrcial
Electrical Trade School of IBEW Local Union 313
Delaware05.2005
Skills
- Dedicated, hands-on professional with a successful record of delivering results. Quality assurance, strong leadership skills, reliability, attention to detail, ability to anticipate potential problems and create solutions, team building as well as supervisory skills. Excellent communication skills, positive attitude, thrive in stressful environments, motivated and well organized. Knowledge of Excel and Word as well as other Microsoft programs.
- Hardware Repair
- Device configuration
- Software Installation
- Client Relationship Building
- User Support
Certification
Electrical Trade School of IBEW Local Union 313-Graduated, 2000-2005, Certified, Electrical Journeyman 2005
- Electrical Trade School of IBEW Local Union 313-Graduated, 2000-2005, Certified, Electrical Journeyman 2005
- Certificate in Electrical Project Supervision 2006
- Amtrak Asbestos Supervisory Training 2009
- Excel – online training 2011
- Apple Genius Certificate, 2013
- Licensed Electrical Journeyman, 2016
Timeline
Journeyman Electrician
I.B.E.W Local Union 313
2016.04 - Current
Genius
Apple Retail store
2013.09 - 2015.06
Mobile Technician and Training Facilitator
Apple Retail store
2012.01 - 2013.09
Assisted Project Manager
Amtrak
2011.09 - 2014.01
Sales
Apple Retail store
2011.03 - 2012.12
Customer Service Representative
Amtrak
2011.02 - 2011.09
Asbestos Supervisor
Amtrak
2010.02 - 2011.02
Journeyman Electrician
Amtrak
2009.04 - 2010.11
Journeyman Electrician
I.B.E.W Local Union 313
2005.05 - 2009.01
Amtrak Asbestos Supervisory Training
Certify in Electrical Project Supervision - Electrcial
National Electrical Contractors Association
Graduated - Electrcial
Electrical Trade School of IBEW Local Union 313
Electrical Trade School of IBEW Local Union 313-Graduated, 2000-2005, Certified, Electrical Journeyman 2005
- Electrical Trade School of IBEW Local Union 313-Graduated, 2000-2005, Certified, Electrical Journeyman 2005
- Certificate in Electrical Project Supervision 2006
- Amtrak Asbestos Supervisory Training 2009
- Excel – online training 2011
- Apple Genius Certificate, 2013
- Licensed Electrical Journeyman, 2016
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