Ivan Cepeda
MCALLEN
Summary
Experienced operations manager with strengths in team coordination, staff training, and conflict resolution. Bilingual in English and Spanish, with a record of improving processes, managing performance, and keeping teams productive, aligned and punctual with set timelines. Holds a strong focus on building team chemistry as well as productive and motivated teams.
Overview
3
3
Languages
7
7
years of professional experience
Work History
Los Dorados Manager
Victor Ramirez
McAllen, TX
08.2021 - Current
- Directed operations, ensuring workflow alignment with business priorities and expectations.
- Trained and mentored staff on procedures, expectations, and workplace standards.
- Led staff integration,task delegation, and performance feedback to maintain consistent productivity.
- Developed process improvements that reduced inefficiencies and strengthened team coordination.
- Managed and motivated employees to be productive and engaged in work.
- Oversaw promotional and social media efforts as well as coordinated rehearsals.
- Accomplished multiple tasks within established timeframes.
- Maintained open line of communication in both English and Spanish to resolve conflicts efficiently and promptly.
- Performed and demonstrated proficient skills in driving a large vehicle.
Little Caesars Sales Associate
Little Caesars
Mission, TX
01.2020 - 05.2020
- Managed cash handling with precision, card, and payment transactions with care
- Crafted pizzas according to store standards, sides, and beverages following store standards
- Kept service areas clean and organized, dining room, and workstations
- Followed food safety, sanitation, and quality procedures consistently
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Associate of Arts - Psychology
South Texas College
McAllen, TX12.2022
Skills
- Staff training and development
- Team coordination
- Performance management
- Bilingual communication
- Time management
- Conflict resolution
- Marketing
- Negotiation
- Bilingual proficiency
- Advertising strategy
- Relationship building
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary
Interests
- Personal Development and Self Improvement
- Health and Fitness
- Gym and Outdoor Workouts
- Martial Arts
- Documenting and sharing travel experiences
- Passionate about balancing physical health with mental and emotional wellness
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Road Trips
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Animal Welfare Advocacy
- Auto Repair/Restoration
- DIY and Home Improvement
Timeline
Los Dorados Manager
Victor Ramirez
08.2021 - Current
Little Caesars Sales Associate
Little Caesars
01.2020 - 05.2020
Associate of Arts - Psychology
South Texas College