Ivan Chen
Redmond,WA
Summary
Proficient in building strong customer relationships and providing exceptional service to achieving high customer satisfaction. Four Years of leadership experience in other sales related jobs prior car dealership with excellent feedbacks from team-members. Driven Automotive Sales Associate focused on service, sales and quality. Total 8 years of success in the sales industry.
Overview
9
9
years of professional experience
Work History
Sales Consultant
Penske Volvo Cars
08.2022 - 01.2024
- Developed and implemented successful strategies to increase sales and meet sales goals.
- Developed relationships with new and existing customers through customer service, coldcalling, and other sales activities
- Maintained an accurate customer database and tracked sales activities. Had over 30% of returning customer from all previous jobs.
- Resolved customer complaints in a timely professional manner and achieved over 90% customer satisfaction rating.
- Provided product knowledge and advice to customers to increase sales
Audi Brand Specialist
Audi West Covina
03.2021 - 04.2022
- Achieved 12 unit sold in the first month of car bushiness, top 3 gross profit ranking, top 1 front-gross profit in the first year.
- Skilled at understanding customer needs and matching them with the right Audi vehicle
- Utilized effective sales strategies to close deals and achieve over 92% customer satisfaction
- Provided advices for vehicle maintenances, and additional packages to ensure customer had full convenient coverages throughout their new vehicle ownership.
- Demonstrated ability to stay up to date with the latest Audi models and promotions
Retail Store Manager
T-Mobile
12.2016 - 04.2020
- Consistently achieved or surpassed store sales targets and profitability goals by 120%
- Established effective systems and processes to ensure efficient store operations
- Resolved over 95% customer complaints in an efficient and professional manner
- Developed and maintained a positive working environment that encouraged and rewarded outstanding performance
Store Manager (California Locations)
Duke Bakery
03.2015 - 08.2016
- Proven track record of successfully driving sales, improving customer service, and increasing profitability over 100% by the second month
- In-depth knowledge of store operations, inventory control, safety procedures, and customer service standards
- Skilled in managing store budgets, controlling costs, and scheduling personnel
- Experience in hiring, training, and developing staff to ensure high performance standards are met
- Managed over 40 retail employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
High School Diploma -
Walnut High School
Walnut CA 9178908-2012
Skills
- Customer Relationship
- Product Demonstration
- Adaptability to Client Needs
- Multi-tasking
- Detail Oriented
- Negotiation
- CRMs
- Leadership
Languages
English
Advanced (C1)
Mandarin
Advanced (C1)
Software
Elead
Momentum
VinSolution
Salesforce
Timeline
Sales Consultant
Penske Volvo Cars
08.2022 - 01.2024
Audi Brand Specialist
Audi West Covina
03.2021 - 04.2022
Retail Store Manager
T-Mobile
12.2016 - 04.2020
Store Manager (California Locations)
Duke Bakery
03.2015 - 08.2016
High School Diploma -
Walnut High School
Similar Profiles
Robert VerheyRobert Verhey
Sales Director at Volvo Cars Tampa/Volvo Cars Wesley ChapelSales Director at Volvo Cars Tampa/Volvo Cars Wesley Chapel
Juan C. RodriguezJuan C. Rodriguez
Automotive Technician at Volvo Cars (DEEL Volvo, Bomnin Volvo)Automotive Technician at Volvo Cars (DEEL Volvo, Bomnin Volvo)
Malik AlstonMalik Alston
Team Leader at Volvo CarsTeam Leader at Volvo Cars