Ivan Claudio
New Port Richey
Summary
Knowledgeable and dedicated customer service professional with years of experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing relationships with customers. Motivated to maintain customer satisfaction and contribute to company success. Exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Licenced Barber
Pristine Art Barbershop
New Port Richey, FL
01.2024 - Current
- Delivered precision haircuts and grooming services, ensuring client satisfaction and repeat business.
- Utilized advanced barbering techniques to create custom styles tailored to individual client preferences.
- Maintained cleanliness and sanitation of tools and workstations, adhering to health and safety regulations.
- Developed strong client relationships, fostering loyalty through personalized service and effective communication.
- Streamlined appointment scheduling processes, improving workflow efficiency during peak hours.
- Successfully managed challenging customer situations with diplomacy and professionalism, ensuring that issues were resolved promptly to maintain positive relationships with clients moving forward.
Customer Service Associate
Publix Grocery Store
New Port Richey, FL
09.2018 - 10.2023
- Provides premier customer service, including greeting customers and answering their questions.
- Maintains customer relationship by responding to inquiries; documenting actions.
- Prepares for customer inquiries by studying products, services, and customer service processes.
- Improves quality service by recommending improved processes.
- Updates job knowledge by participating in educational opportunities.
- Accomplishes customer service and organization mission by completing related results as needed.
- Accepts payment and provide change when appropriate.
- Handles cash and other forms of tender accurately.
- Assists in other duties as assigned.
Front Desk Clerk
Sunwest Park
Hudson, FL
03.2017 - 08.2018
- Answering phones
- Filing paperwork
- Assist with scheduling
- Established relationships with customers
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
Education
No Degree - Business Management
Pasco-Hernando State College
New Port Richey, FLCertification - CyberSecurity
University of South Florida
Tampa, FL07-2022
High School Diploma -
River Ridge High School
New Port Richey, FL06-2019
Florida Barbers License - Cosmetology
Benes Career Academy
New Port Richey, FL01-2024
Skills
- Computer Proficiency
- Computer Skills
- Microsoft Office
- Data Classification
- Inbound and Outbound Calling
- Scheduling
- Client Needs Assessment
- Guest Services
- Cash Handling
- Point of Sale Systems
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Creative Problem Solving
- Relationship Building
- Team-Oriented and Cooperative
Languages
Spanish
Professional Working
Education
true,other
Timeline
Licenced Barber
Pristine Art Barbershop
01.2024 - Current
Customer Service Associate
Publix Grocery Store
09.2018 - 10.2023
Front Desk Clerk
Sunwest Park
03.2017 - 08.2018
Certification - CyberSecurity
University of South Florida
High School Diploma -
River Ridge High School
No Degree - Business Management
Pasco-Hernando State College
Florida Barbers License - Cosmetology
Benes Career Academy