Summary
Overview
Work History
Education
Skills
Timeline
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Ivan Contreras

Dallas,TX

Summary

Diligent, dependable and service-driven with strong safety record and excellent follow-through. Well-versed in consulting blueprints and schematics to assess repair needs. Conscientious professional with 8-year background in managing installation, repair and maintenance tasks. Talented at diagnosing errors and determining proper solutions. Accustomed to working flexible shifts and adapting to changing work schedules.

Overview

8
8
years of professional experience

Work History

Technical Support Engineer

Rx Safe
02.2023 - Current
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
  • Enhanced hospital efficiency with timely troubleshooting and repair of malfunctioning equipment.
  • Collaborated with healthcare professionals to identify equipment needs and provide technical support for proper operation.
  • Performed software updates on medical devices, ensuring compatibility with hospital systems and adherence to security protocols.
  • Supported new technology implementation initiatives at the facility, including installation, calibration, testing, validation, and training on new devices'' use.
  • Assisted in the development of new support tools, streamlining issue resolution processes across the organization.

Technical Support Engineer

NCR Corporation
09.2017 - 11.2022
  • Troubleshot, repaired and maintained operational efficiencies in hydraulic, mechanical and electrical systems
  • Handled telephone support calls from customers to determine issues and provide effective solutions
  • Service electromechanical equipment like ATMs and self-checkout systems within an assigned territory-with the goal of keeping our customers completely assured and satisfied
  • Oversee hardware maintenance, installation, network management, multi-vendor maintenance, and software support
  • Unleash your manual skills on products like peripherals, large system printers, plotters, enterprise level servers, communications equipment, networks, and item processing sorters
  • Oversaw on-site and off-site maintenance, repair and installation jobs
  • Provided on-site services, installed new systems and escalated customer complaints
  • Familiarity with large servers, mainframe computers, and imaging software
  • Knowledge of systems architecture, database management systems, and network/system management.

Mechanical Technician

Rudy's Tortillas Corporation
12.2015 - 09.2017
  • Installs, operates, maintains, checks and troubleshoots 3 phase and single phase electrical equipment, also all types of C and D/C electrical equipment
  • Troubleshoots all types of mechanical equipment as directed
  • Install, troubleshoot, and repair solid state and electronic equipment
  • Troubleshoot Programmable Logic Controllers(PLCs) and install programs and troubleshoots Variable Frequency Drives (VFDs)
  • Inspected and tested machinery, equipment and component parts to identify defects, diagnose malfunctions and facilitate repairs
  • Operated pressure pumps, air electrical equipment and mechanical equipment
  • Cleaned, repaired and installed tank equipment, such as gaskets and internal and external valves.

Education

High School Diploma -

Lake Highlands High School
Dallas, TX

CCNA Cisco Networking -

Richland College
Dallas, TX

Skills

  • Work order management
  • Troubleshooting and repair
  • Training and mentoring
  • Mechanical background
  • Heavy lifting
  • Training and Development
  • Safety protocol knowledge
  • Inventory management
  • Planning and coordination
  • Customer service
  • Project scheduling
  • RFI management
  • Technical reporting and documentation
  • Schedule management
  • Change order management
  • Staff coordination
  • Jobsite support
  • Installation monitoring
  • Microsoft Word
  • Billingual fluent in Spanish and English
  • Problem-Solving
  • Process Improvement

Timeline

Technical Support Engineer

Rx Safe
02.2023 - Current

Technical Support Engineer

NCR Corporation
09.2017 - 11.2022

Mechanical Technician

Rudy's Tortillas Corporation
12.2015 - 09.2017

High School Diploma -

Lake Highlands High School

CCNA Cisco Networking -

Richland College

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Ivan Contreras