IVAN CREW
Phoenix,Arizona
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
22
22
years of professional experience
Work History
Special Events Bar Coordinator
Fairmont Scottsdale Princess
09.2017 - Current
- Managed fluctuating special hospitality event issues to meet and exceed hotel business revenue. Effectively overcome complex event deadline constraints through multitasking, resiliency, and tenacity. Assist Beverage Managers running banquet Wine, Beer and Spirits events, focusing on client satisfaction and executing customer relationship services. Interacted with sales and clients to understand changing customer and group beverage needs. Identified solutions for complex event deadline constraints, implemented quick resolutions to critical event problems, and trained new banquet beverage associates. Represent the Fairmont brand professionally while adhering to strict guidelines and customer interactions. Strong knowledge of top Point of Sales (POS) Systems and use of strong people skills to ensure guests, clients, and contact satisfaction. Develop and deliver excellent customer service to provide profitable growth for Fairmont.
- Key Areas of Focus: Overall Annual Beverage Sales- $2.1 million; New Product Sales- $320,000
- Coordinated event logistics for conferences and banquets at luxury resort.
- Managed relationships with vendors to ensure quality service delivery to ensure seamless service delivery for events.
- Assisted in the development of event timelines and schedules for client engagements.
Senior Loan Consultant
Wells Fargo Home Mortgage
04.2020 - 12.2022
- Job details include prospecting, building and maintaining established relationships with mortgage clients and developing new mortgage accounts. Expanded the company's clientele with targeted marketing campaigns and analyzed clients' credit and finances to negotiate optimal loan solutions. Implemented quick resolutions to potentially critical event problems. Educated borrowers on loan programs through clear communication, enhancing their understanding and ability to leverage property equity. Identified opportunities to connect with lending partners. Increased clientele and pipeline by identifying and acting on market trends in the Arizona loan industry. Consistently deliver Loan volume while expanding profit growth objectives across borrower pipeline.
- Focused on loan origination processes, managed 7 loans monthly.
- Evaluated loan applications to ensure compliance with underwriting guidelines.
- Analyzed borrower financial information to determine loan eligibility and risk.
- Guided clients through the mortgage process, answering questions and providing support.
Banquet Bar Coordinator
Wrigley Mansion
01.2010 - 09.2017
- Coordinated corporate and private banquet bar events, implementing strategies for quick resolutions to event issues. Trained employees in all banquet bar functions, fostering an effective team. Delivered attentive, professional service during peak hours, enhancing customer interaction and satisfaction. Assisted GM in inventory management and product purchasing, while upselling new liquor, wine, and beer products to increase sales.
- Coordinated events and functions at a historic venue to ensure smooth operations.
- Managed vendor relationships to secure supplies and services for events.
- Tracked monthly beverage sales to assess performance trends and inform future inventory decisions.
- Assisted in developing marketing materials to promote venue offerings and events.
Senior Loan Broker
Delcor Mortgage
04.2004 - 12.2010
- Cultivated and strengthened relationships with clients and partners to enhance referral network. Own and deliver team sales quotas and performance outcomes. Attended Mortgage conferences, seminars, and industry events to execute new growth strategies. Guided borrowers through loan options, providing cost analysis to facilitate informed decision-making. Maintained and expanded CRM database through cold calls, referrals, and leads. Developed and executed targeted mailing campaign to generate new B2B leads, increasing outreach efforts. I continually educated myself with mortgage products and sales training to meet sales goals. Partnered closely with Title companies and Realtors to understand customer needs and identify new opportunities. Designed an FHA/VA area segment-specific mailer in partnership with a title agency.
- Identified key focus areas to enhance sales performance: Originated 6 loans on average per month- $ 10 million annual.
- Facilitated loan origination processes for diverse client needs.
- Analyzed borrower financial profiles to determine loan eligibility.
- Coordinated with underwriters to secure loan approvals.
Education
Bachelors - Park and Recreation Management
Northern Arizona University
Flagstaff, AZSkills
- Event Coordination Strategies
- Vendor Relationship Management
- Key Account Relationship Management
- Client Satisfaction Focus
- Customer relationship management
- Client Engagement Strategies
- Building customer trust and loyalty
- Team Coordination
- Effective communication
- Event logistics coordination
- Beverage sales strategies
Timeline
Senior Loan Consultant
Wells Fargo Home Mortgage
04.2020 - 12.2022
Special Events Bar Coordinator
Fairmont Scottsdale Princess
09.2017 - Current
Banquet Bar Coordinator
Wrigley Mansion
01.2010 - 09.2017
Senior Loan Broker
Delcor Mortgage
04.2004 - 12.2010
Bachelors - Park and Recreation Management
Northern Arizona University