Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
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Ivan Elias Ramirez

Ivan Elias Ramirez

Duluth,GA

Summary

High knowledgeable Sales professional with 2 years of experience building relationships with Customers, Strategic-thinking and Problem Solving skills with expertise in Technology on General, networking and Gaming devices, persuasively introducing products making the right questions revealing customer needs to deliver solutions. Associate with solid understanding of retail dynamics and customer service standards. Good at Building and Troubleshooting Computers and Simulators. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience driving strong sales.

Overview

2
2
years of professional experience

Work History

General Sales Associate

Microcenter
Duluth, GA
04.2022 - 01.2024
  • Sales person on a computer and technology store "Microcenter", my work there was help as many customers possible making the right questions to really understand what they need and offer the products that will help them to find the right solution for their problems. Providing always an excellent customer service experience.
  • Developed trusting relationships with customers by making personal connections.
  • Answered questions with useful and accurate information to earn customer confidence and build trust.
  • Recommended merchandise options to fulfill variety of customer wants and needs.
  • Maintained updated knowledge through continuing education and advanced training.
  • Answer questions, and offer Specialized product advice.
  • Build Gaming PCs after customers buy all the parts and Paid for the labor.
  • Assigned by managers work on the Service area for project paid Fixing and Troubleshooting PCs.
  • Check laptop batteries condition and do replacements.
  • Build Gaming Chairs and PC Racing simulators if costumer decide that needs help and want to pay for the labor.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered phone calls, responded to emails and handled customer complaints promptly.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Worked with fellow sales team members to achieve group targets.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Recognized by management for providing exceptional customer service.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Planned and completed group projects, working smoothly with others.

Warehouse Picker and Forklift Operator.

Mavis Brake & Tires
Buford, GA
04.2022 - 08.2024
  • Loaded and unloaded goods from trucks using forklifts and pallet jacks.
  • Compared merchandise invoices to items actually received.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
  • Attended mandatory training sessions regarding safety protocols, operational procedures and new technology implementation.
  • Stocked shelves, racks, and bins with new or transferred merchandise.
  • Inspected incoming shipments for damage or discrepancies between the packing list and actual inventory received.
  • Verified accuracy of picked items against pick list or customer order.

Education

Some College (No Degree) - Electronic Engineering

Universidad Nacional Experimental Politecnica AJdS
Barquisimeto, Venezuela

Advanced English Certification - English Language

Universidad Pedagogica Experimental Libertador
Barquisimeto, Venezuela
03-2020

Game Developer - Game Desing And Game Development

GameDev.TV
Online

Skills

  • Bilingual English-Spanish
  • C# Programming Skills
  • Advanced Problem-Solving
  • Sales Experience and Retail Merchandising Expertise
  • Super High Knowledge on Technology in General
  • Advanced Networking Knowledge
  • Networking Configure and troubleshooting including Hardware Installation
  • Advanced Security Systems knowledge
  • IoT Devices knowledge
  • Systems Assembly and Disassembly
  • Operating Systems
  • Gaming PCs, Racing Simulators and Flight Simulators Building and Troubleshooting Skills
  • Good Driving Skills and a lot of Driving Experience
  • AC/DC Knowledge
  • Excellent Communication Skills
  • Exceptional Customer Service
  • Conflict Resolution
  • Critical Thinking and Decision Making
  • Inventory Control Procedures
  • Forklift Operator
  • OSHA Compliance
  • Positive and Professional
  • Virtual Reality Enthusiast
  • Game Development (Software Development) Skills
  • Unity and Unreal Engine Skills
  • Photoshop Skills
  • Medium Knowledge on Arduino (Micro Controllers) for Projects
  • Basic Knowledge on Raspberry Pi (Micro Computer) for Projects

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Affiliations

  • Gym, PC Games, Virtual Reality, Racing Simulator And Race Cars.

References

References available upon request.

Timeline

General Sales Associate

Microcenter
04.2022 - 01.2024

Warehouse Picker and Forklift Operator.

Mavis Brake & Tires
04.2022 - 08.2024

Some College (No Degree) - Electronic Engineering

Universidad Nacional Experimental Politecnica AJdS

Advanced English Certification - English Language

Universidad Pedagogica Experimental Libertador

Game Developer - Game Desing And Game Development

GameDev.TV

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Ivan Elias Ramirez