Microsoft World
Roger Ocampo
Oro Valley,AZ
Summary
Experienced team leader overseeing daily operations seeks a position that leverages exceptional management skills. Extensive experience in diverse environments throughout career, possessing the ability to effectively lead small and large teams. Adept at implementing strategies driving productivity, fostering collaboration, and ensuring seamless operations.
Overview
19
19
years of professional experience
Work History
General Manager
Holiday Inn Express & Suites Oro Valley Tucson-North
10.2013 - Current
- Greet and register guests
- Inspect grounds, public areas and guest rooms for appearance and cleanliness
- Ensure company standards for housekeeping, decor and guest services are met
- Answer guest questions about hotel services and policies
- Keep track of hotel’s financials
- Interview, hire, train and terminate staff
- Monitor staff performance, ensuring hotel is running well and guests are happy
- Coordinate front-office and back-office activities and resolve any problems
- Set budgets and room rates, allocate funds and approve expenditures for various departments.
Front Desk Agent
Holiday Inn Express Poughkeepsie
01.2006 - 08.2013
- Manage online, phone and in-person room reservations
- Welcome guests, check them in, distribute room keys and explain hotel’s amenities
- Take payment from customers
- Respond to guests’ issues and complaints in a friendly, timely manner
- Explain local amenities and attractions to guests
- Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
- Assist customers with planning of special events such as weddings and business conferences
- Arrange specialized services for VIP customers.
Education
Bachelor’s Degree in Architecture - Architecture
Universidad Central
Costa Rica 05.2001 -
Skills
Ability to lead a large group
Attention to detail
Hiring new staff within a department or business unit
Ability to work in a fast-paced, high-stress environment
Knowledge of all hotel operating procedures
Critical-thinking and problem-solving skills
Ability to manage several budgets
Excellent customer service and interpersonal skill
Bilingual English-Spanish
Staff Training and Development
Staff Supervision
Previousexperienceeducation
from Costa Rica
Bachelor degree in architecture
Software
Excel
PowerPoint
Outlook
Dropbox
Zoom
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
General Manager
Holiday Inn Express & Suites Oro Valley Tucson-North
10.2013 - Current
Front Desk Agent
Holiday Inn Express Poughkeepsie
01.2006 - 08.2013
Bachelor’s Degree in Architecture - Architecture
Universidad Central
05.2001 -
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