Ivan Gonzalez
Greenwich,CT
Summary
Motivated sales professional with a background in SaaS sales, prospecting, and account expansion. Experienced in identifying customer needs, overcoming objections, and generating revenue through consultative conversations. Proficient in Salesforce, outbound outreach, and pipeline management. Brings a strong work ethic, competitive mindset, and proven ability to perform in fast-paced, target-driven environments.
Overview
13
13
years of professional experience
Work History
Key Holder Supervisor / Server
Casa Me
10.2024 - Current
- Trusted with key holder responsibilities, including opening and closing the restaurant and ensuring operational readiness.
- Delivered high-quality, personalized service to guests, driving repeat business and positive customer experiences.
- Took ownership of cash handling, register reconciliation, and shift-level accountability.
- Assisted in supervising floor operations, ensuring smooth service flow during high-volume periods.
- Resolved guest concerns professionally and efficiently to maintain satisfaction and brand reputation.
- Upsold menu items, specials, and beverages through consultative recommendations.
- Maintained strong product knowledge to confidently answer questions and guide customer decisions.
- Demonstrated reliability and leadership by serving as the point of contact during assigned shifts.
- Built rapport quickly with guests, identifying preferences and tailoring service accordingly.
- Operated in a fast-paced, quota-like environment focused on performance, accuracy, and customer satisfaction.
ACCOUNT MANAGER
Datto a Kaseya Company
05.2023 - 04.2024
- Managed a portfolio of SMB accounts, driving customer retention, renewals, and revenue growth in a SaaS environment.
- Prospected within existing accounts to identify expansion, upsell, and cross-sell opportunities.
- Conducted discovery conversations to understand customer pain points and align solutions to business goals.
- Drafted, presented, and negotiated proposals for SaaS products and services.
- Supported full sales-cycle activities, from initial outreach and qualification through renewal and expansion.
- Maintained an accurate and up-to-date pipeline using Salesforce to track opportunities and forecast revenue.
- Tracked and analyzed KPIs including retention rate, account health, and product adoption to improve performance.
- Resolved objections and customer issues through consultative problem-solving and cross-functional collaboration.
- Built trusted client relationships through consistent follow-up, strategic account planning, and value-based selling.
- Analyzed market trends and competitor offerings to strengthen sales positioning and customer conversations.
BARTENDER
Tavern at Gray Barns
10.2021 - 05.2023
- Developed strong working relationships with customers and staff.
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Kept bar organized and clean during busy hours.
- Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner.
- Utilized problem solving skills to resolve customer complaints in a courteous manner.
- Trained and mentored new team members in proper bar operations.
FRONT SERVER
Tarry Lodge
12.2012 - 10.2019
- Utilized excellent organizational skills to manage multiple tasks simultaneously with ease.
- Developed extensive knowledge of food items including ingredients and preparation methods.
- Supported teammates during peak hours to ensure smooth running of the restaurant operations.
- Communicated effectively between front-of-house team members to keep track of all orders.
- Provided excellent customer service by anticipating needs and proactively addressing issues.
Education
High School Diploma -
Portchester High School
Port Chester, NY06-2014
Skills
- Bilingual: English / Spanish
- Salesforce CRM
- Microsoft Office / Google Workspace
- High-Volume Customer Engagement
- Time Management & Prioritization
- Adaptability in Fast-Paced Environments
- Conflict Resolution
- B2B Sales
- SaaS Sales
- Consultative Selling
- Discovery & Needs Analysis
- Objection Handling
- Prospecting (Inbound & Outbound)
- Pipeline Management
- CRM Management (Salesforce)
- Account Management
- Customer Retention & Renewals
- Upselling & Cross-Selling
- Value-Based Selling
https://www.linkedin.com/in/ivan-gonzalez-08b752184/
Timeline
Key Holder Supervisor / Server
Casa Me
10.2024 - Current
ACCOUNT MANAGER
Datto a Kaseya Company
05.2023 - 04.2024
BARTENDER
Tavern at Gray Barns
10.2021 - 05.2023
FRONT SERVER
Tarry Lodge
12.2012 - 10.2019
High School Diploma -
Portchester High School