Ivan Katinic
Sandy,UT
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the brand.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Millwork Door Assembler
Boise Cascade
West Valley, UT
08.2023 - Current
- Inspected door components for defects and damages prior to assembly.
- Assembled doors using hand tools such as screwdrivers, drills and hammers.
- Installed door hardware including locksets, hinges and closers.
- Verified accuracy of assembled doors with provided measurements.
- Maintained cleanliness of work area throughout shift.
- Repaired defective or damaged parts during the assembly process.
- Packed finished products in accordance with shipping requirements.
- Performed minor maintenance such as cleaning and lubricating machines.
- Adjusted machine feed and speed, changed cutting tools, adjusted machine controls as necessary during the run cycle.
- Maintained quality control by inspecting parts for conformance to specifications, using precision measuring instruments.
- Verified settings by measuring positions, first-run parts and sample works with micrometers, calipers or other measuring instruments.
- Monitored machine operation to detect malfunctions or out-of-tolerance machining.
- Loaded raw materials into production equipment according to job orders while maintaining proper inventory levels.
- Ensured that all components met customer requirements before being packaged for shipment.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Assembled orders according to customer requests.
- Packaged items carefully using protective materials.
- Identified discrepancies between physical count and computer data.
Receiving Supervisor
The Home Depot 4421
Sandy, Utah
08.2019 - 07.2023
- Managed department priorities and provided leadership for on-time delivery production
- Maintained accurate accountability level for deliveries.
- Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
- Maintained clean work area that adhered to strict safety standards.
- Balanced quality, productivity, cost, safety and morale to boost performance in production.
- Implemented leads change to improve systems of production control and standard operating procedures.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Organized storage areas to maximize movement and minimize labor.
- Identified and reported inventory discrepancies to supervisor with recommendations for correction.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Built and maintained relationships with peers and upper management to drive team success.
- Assessed customer needs to provide assistance and information on product features.
Technical Support Specialist
Netflix
Salt Lake City, UT
01.2016 - 07.2019
- Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
- Worked with supervisors via live chat to address customer inquiries or technical issues beyond scope of expertise.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Documented and updated case notes for each customer and work order.
- Monitored service orders to completion and closed service tickets.
Customer Service Specialist
Jaybird Sport
West Valley City, UT
03.2014 - 06.2016
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Upheld quality control policies and procedures to increase customer satisfaction.
Education
Associate of Science - Business Administration And Management
University of Arizona
Tucson, AZSkills
- Materials Transport
- Complaint Resolution
- Performance Assessment
- Staff Training
- Personnel Management
- Freight Examination
- Inspection Results Reports
- Resource Management
- Sound Judgment
- Safety Procedures
- Employee Counseling
- Decision Making
- Display Setup
- Verbal and Written Communication
- Dispute Mediation
- Teamwork and Collaboration
- Merchandising Knowledge
- Upselling Techniques
- Sales Goals Attainment
- Customer Service
Accomplishments
- Sold over $58,000 in Traeger BBQ grills in 2 months as a Garden Supervisor. more than $39,000 more than the next best store including Traeger Sales Reps.
- Promoted from Flooring Associate to Supervisor of several different departments, in less than 12-months.
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Consistently maintained high customer satisfaction ratings.
Certification
Forklift Operator
Timeline
Millwork Door Assembler
Boise Cascade
08.2023 - Current
Receiving Supervisor
The Home Depot 4421
08.2019 - 07.2023
Technical Support Specialist
Netflix
01.2016 - 07.2019
Customer Service Specialist
Jaybird Sport
03.2014 - 06.2016
Associate of Science - Business Administration And Management
University of Arizona
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