Ivan Lavariega
Paramount,CA
Summary
I am a very versitile person I can do lots of things I have a growth mindset I have good background in retail & customer service that have given me great communication skills that help me , help out customers in their needs
Overview
5
5
years of professional experience
Work History
Cashier
Zara
Cerritos, CA
03.2022 - Current
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Helped with purchases and signed customers up for rewards program.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Discounted purchases by scanning and redeeming coupons.
- Learned roles of other departments to provide coverage and keep store operational.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Processed refunds for worn, damaged and broken merchandise.
- Worked closely with front-end staff to assist customers.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Used suggestive selling techniques to promote add-on sales.
- Collected payments and provided accurate change.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Answered customer questions and provided store information.
- Processed sales transactions to prevent long customer wait times.
Sales Associate
Macys Department Store
Lakewood, CA
10.2021 - 02.2022
- Built and maintained relationships with peers and upper management to drive team success.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Used technology resources to assist customers in locating and selecting items.
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions and offered product advice.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Developed trusting relationships with customers by making personal connections.
- Increased purchase amounts by cross-selling with similar products.
- Trained new team members in cash register operation, stock procedures and customer services.
- Collected payments and provided accurate change.
- Adhered to company initiatives and achieved established goals.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Answered incoming telephone calls to provide store, products and services information.
- Received and displayed product shipments on store retail shelves upon delivery.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Assessed customer needs to provide assistance and information on product features.
- Worked with fellow sales team members to achieve group targets.
- Obtained signatures for financial documents and internal and external invoices.
Education
High School Diploma -
Paramount High School
Paramount, CA06.2021
Skills
- POS Systems
- Customer Service
- Cash Handling
- Detail-Oriented
- Product Scanning
- Honest and Dependable
- Problem-Solving
- Payment Processing
- Cleaning and Sanitizing
- Inventory Stocking
- Customer Transactions
- Honest and Ethical
- Price Identification
- Feedback Acceptance
- Sweeping and Mopping
- Customer Relations
- Problem Solving
- Cooperative Attitude
- Pricing and Markdowns
- Reliable and Responsible
- Policies and Procedures
- Cash Register Operations
- Credits and Refunds
- Credit and Cash Transactions
- Merchandise Restocking
- Cash Management
- Ordering and Stocking
- Customer Assistance
- ID Verification
- Cash Register Operation
- Product Recommendations
Timeline
Cashier
Zara
03.2022 - Current
Sales Associate
Macys Department Store
10.2021 - 02.2022
High School Diploma -
Paramount High School